Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Cycle Time in Days to Resolve an Invoice Error
Invoicing errors occur for many different reasons and can lead to payment delays from customers. If they happen repeatedly, invoicing errors will also lead to an erosion of…
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Infographics|
Percentage of Employees with Less than One Year of Tenure
The percentage of employees with less than one year of tenure is a measure that can help provide a current snapshot of your workforce as you work to strike an ideal ratio…
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Shared service centers (SSCs) provide a centralized team that carries out high-volume, repeatable processes on behalf of business units or areas across an enterprise. But not…
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Infographics|
Return on Invested Capital: Reevaluating Investments
As countries begin to lift their pandemic restrictions and business leaders look toward post-COVID business models, it’s important to ask whether the investments you made in…
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In a recent assessment of companies' finance organizations using data from APQC's Open Standards Benchmarking database, APQC examined how finance teams spend their time. APQC…
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This infographic reviews APQC’s benchmark data on the percentage of active customers that are delinquent at any time during the year and highlights strategies that…
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Infographics|
Time Spent Identifying and Assessing Strategic Risks
Whether it comes in the form of a major supply chain disruption, a failed business venture, or a massive cyber-attack, strategic risk cuts right to the heart of an…
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This Infographic examines APQC’s cross-industry benchmarking data on the total cost of payroll as a percentage of revenue. After reviewing this data, APQC highlights three…
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Infographics|
Average Tenure of FP&A Employees
In a competitive labor market, leading organizations stand out for their ability to retain finance employees longer than their peers. Based on data from our Planning and…
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Costs are rising across the board as the U.S. economy continues to move forward from a short but deep recession, and labor costs are no exception to this trend. Many…
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It has been said that the only certainties in life are death and taxes, and this is just as true for organizations as it is for individuals. It’s a certainty that your…
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Decisions to extend or withhold credit can be difficult to make in any time and in any economy. In a global pandemic and economic downturn, these decisions can be even more…
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Infographics|
Cycle Time in Business Days to Process the Payroll
Payroll is a critical business process that requires coordination and teamwork to run effectively. Even if much of the process is digitized, automated, and outsourced, manual…
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Order-to-cash (O2C) is an end-to-end process that encompasses all the steps that a company carries out from the time it receives an order to the point at which it receives…
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Infographics|
Robotic Process Automation & The Finance Function
RPA is a promising technology for finance functions. RPA is a form of server-based process automation that combines process steps with decision models or business rules with…
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