Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Involuntary terminations are a reality for any organization. However, too many involuntary terminations may expose an organization to financial and reputational risk in…
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The ability to prepare or adjust short-term cash flow forecasts quickly allows organizations to make better and more informed decisions about their cash needs, investments,…
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The total cost to invoice customers is an important KPI that measures the efficiency of your sales and accounting teams and the health of the invoicing process itself. This…
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Percentage of the Employee Population that Has Been Reskilled Within the Last 12 Months
Reskilling is a valuable talent management approach that helps organizations retain their employees while transitioning them to more value-added roles. This infographic…
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Total Number of ERPs or ERP Instances throughout the Entire Finance Shared Services Organization
Enterprise resource planning (ERP) systems are an important part of the shared services environment that helps organizations to standardize their processes and data. This…
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Days Sales Outstanding
Days Sales Outstanding (DSO) is a key measure of a finance team’s efficiency and is closely linked to days cash on hand and liquidity. Every organization is happy to have…
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Percentage of the Workforce That Is Exclusively Remote
It is critical that facts—not fears—guide whatever decision your organization ultimately makes around remote work. To that end, this infographic presents cross-industry data…
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Why and How We Benchmark
Benchmarking provides context for decision making and managing performance. Benchmarking helps organizations compare the performance of their products or processes for an…
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Pushing the Boundaries of Benchmarking
Today, benchmarking remains one of the most popular management tools. But even great management tools cannot stand still and need to look towards the future on how it will…
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Partners for Performance: Benchmarking and Process Mining
Benchmarking and process mining are two key tools organizations can use to understand and improve performance. Benchmarking is the process of comparing and measuring a…
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Business Entity Revenue Per Employee
As the costs of labor continue to increase, organizations are counting on the people they bring on board to be well worth the investment. In this article, APQC reviews cross…
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Percentage of Primary Controls that are Automated
Automating at least some of your internal controls is quickly becoming the bare minimum for effective corporate governance these days. But automated controls need to send the…
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Internal Promotion Rate for Leadership Positions
From this infographic, learn the benefits that organizations gain when they fill open leadership positions through internal promotion. Find out what percentage of positions…
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Being Prepared for the Unexpected: Days Cash on Hand
Days cash on hand is a valuable liquidity metric that measures the number of days an organization can continue paying its operating expenses with the amount of cash currently…
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An optimized accounts payable (AP) process not only helps organizations take advantage of early pay discounts and favorable payment terms but is vital for cash flow…
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