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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Training and Development Key Benchmarks: Government Industry
Prepared using data from APQC’s Open Standards Benchmarking® in Develop, Train, and Counsel Employees, this article provides human capital management key performance…
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Articles|
Upskilling the KM Team at Mercer
In knowledge management (KM), there is always something new to learn. A good KM team must continually refine its skillsets to accommodate emerging goals, techniques,…
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Tools & Templates|
Training & Development Interactive Tune-up Diagnostic
Prepared using APQC’s Open Standards Benchmarking® database, this interactive diagnostic in Excel can help you compare your organization's performance on key cost, efficiency…
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Articles|
Training & Development Tune-up Diagnostic
Demand for training and development is significant, yet budgets and staffing for learning are limited. This tune-up diagnostic is designed to help you quickly assess the…
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Data and Measures|
Training & Development Efficiency
An efficient training and development process is one that delivers quality learning experiences and valuable learning outcomes in ways that are less labor- and time-intensive…
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Data and Measures|
Training & Development Productivity
When training and development employees are more productive, they can handle a greater volume of work, support a larger workforce, and meet a greater number of learning needs…
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Data and Measures|
Training & Development Cost Per $1,000 Revenue
Training and development leaders are tasked with balancing the cost of learning with the business value that learning creates. This article presents a key measure that…
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Data and Measures|
Training & Development Cost Per Employee
Training and development leaders are tasked with balancing the cost of learning with the business value that learning creates. This article presents a key measure that…
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Collections|
Training and Development: Blueprint for Success
This collection contains content from APQC's benchmarking and best practices research on training and development.
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To learn more about the goals, challenges, career paths, and future plans of today’s finance professionals, APQC launched the “People of Finance” series to share the stories…
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This blinded, retrospective case study shares the story of a grassroots effort―the Finance in the Business program, a knowledge sharing program by finance for finance―to…
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Collections|
2020 Human Capital Management Webinars
This collection includes recordings, presentation slides, and summaries from webinars conducted in 2020. Click here for 2019 HCM webinars.
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Infographics|
From Reactive to Proactive: Surviving the Pandemic
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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Many organizational functions have clear career paths. If you like numbers, you can study accounting, find an entry-level accounting position, earn your CPA, and work your…
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Articles|
Succession Planning—Program Essentials
This article presents nine essential actions that an organization can take to develop an effective approach to succession planning. Best-practice organizations carry out…
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