Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
The Latest Trends and Performance Levers for HR Shared Services Organizations
For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the…
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Webinars & Videos|
HR Shared Services: Key Trends and Performance Drivers
Organizations are finetuning the HRSS model to deliver optimal results. Find out how in this webinar showcasing the latest results from ScottMadden and APQC's HRSS…
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Webinars & Videos|
Practical Solutions to Real HR Shared Services Dilemmas: Getting from Good to Great
ScottMadden’s research shows that top-performing HR shared services organizations’ staffing levels are approximately 2-5 times more efficient while operating costs are 20%-40…