Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This blinded, retrospective case study shares the story of a grassroots effort―the Finance in the Business program, a knowledge sharing program by finance for finance―to…
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Collections|
2020 Human Capital Management Webinars
This collection includes recordings, presentation slides, and summaries from webinars conducted in 2020. Click here for 2019 HCM webinars.
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While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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Learning sessions remain a go-to knowledge transfer approach because, no matter how much technology you add or subtract from the equation, the overall format is still very…
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Tools & Templates|
Learning Approaches for Knowledge Transfer
Learning approaches, such as classes and instructional modules, are designed to optimize employees' skills and competencies. Because skill and competency building often…
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Articles|
What Are Microcredentials?
Microcredentials are an engaging and effective method for upskilling and continual learning. This article explains what microcredentials are, why employers use them, and why…
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Articles|
What is Microlearning?
Microlearning is a learner-centric method of instruction that presents material in short, focused bursts (typically anywhere from 2-13 minutes) to achieve a specific learning…
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Articles|
What is Social Learning?
Social learning is a learning and development model that recognizes the power of community to drive deeper engagement, retention, and application in learning. The…
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Infographics|
Design Principles for Virtual Training
Learn nine principles that employers can follow to design virtual training that is just as effective as in-person instruction.
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Infographics|
The Remote Onboarding Experience
Learn what is the same and what is different about remote onboarding. Get tips for how to design an engaging virtual onboarding experience.
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Articles|
What Is Upskilling?
Find out what upskilling is and how it differs from reskilling. Learn why upskilling is particularly relevant today and get key steps for effective upskilling.
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Articles|
What Is Reskilling?
Find out what reskilling is and how it differs from upskilling. Learn why employers use reskilling and get key steps for effective reskilling.
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Infographics|
From Reactive to Proactive: Surviving the Pandemic
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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Articles|
How to Deliver Learning Virtually
Experts widely agree that an organization’s digital learning and development resources need to look different than their physical counterparts. Beyond simply changing the…
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Learn five skills that are critical to remote work success and get ideas for ways to develop each.
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