Delivering Knowledge at the Teachable Moment

The term “teachable moment” refers to a specific point in time when an individual is most receptive to learning something. It's based on the idea that information learned at a critical period, when an individual is faced with a problem or opportunity, is more likely to be absorbed and retained. This article outlines a design framework to help knowledge management and learning groups ensure that content and expertise are available to employees at their teachable moments, which in turn boosts learning uptake and knowledge reuse.