Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Overhead and other costs to perform the process group "process payroll" per employee paid
This measure calculates overhead and other costs per employee paid to perform the process group "process payroll," which consists of the payment of salaries and wages in…
-
Measure Spotlights|
Outsourced cost to perform the process group "process payroll" per employee paid
This measure calculates outsourced cost per $1,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…
-
Measure Spotlights|
Systems cost to perform the process group "process payroll" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…
-
Measure Spotlights|
Overhead and other costs to perform the process group "process payroll" per $100,000 revenue
This measure calculates overhead and other costs per $100,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in…
-
Measure Spotlights|
Systems cost to perform the process "report time" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "report time" process, which consists of capturing/approving consolidated employee time information…
-
Measure Spotlights|
Overhead and other costs to perform the process group "process payroll" as a percentage of total process group cost
This measure calculates overhead and other costs to perform the process group "process payroll" as a percentage of total process group cost. Overhead cost refers to expenses…
-
Measure Spotlights|
Outsourced cost to perform the process group "process payroll" as a percentage of total process group cost
This measure calculates outsourced cost to perform the process group "process payroll" as a percentage of total process group cost. Outsourced cost refers to the total cost…
-
Measure Spotlights|
Overhead and other costs to perform the process "invoice customers" per $100,000 revenue
This measure calculates overhead and other costs per $100,000 revenue to perform the process "invoice customer," which involves preparing detailed reports of customer…
-
Measure Spotlights|
Overhead and other costs to perform the process "process customer credit" per $100,000 revenue
This measure calculates overhead and other costs per $100,000 revenue to perform the "process customer credit" process, which evaluates customers' credit-worthiness,…
-
Measure Spotlights|
Personnel cost to perform the process "manage and process adjustments/deductions" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process adjustments/deductions" that comes from personnel cost. Core components of…
-
Measure Spotlights|
Personnel cost to perform the process "manage and process adjustments/deductions" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process "manage and process adjustments/deductions," which consists of…
-
Measure Spotlights|
Personnel cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process collections" that comes from personnel cost. Core components of this…
-
Measure Spotlights|
Total cost to perform the process group "procure materials and services" per $1,000 purchases
This measure calculates the total cost to perform the process group "procure materials and services" per $1,000 value of material and service purchases. Total process cost is…
-
Measure Spotlights|
Total revenue per active customer
This measure calculates total revenue per active customer. An active customer is defined as a customer who has purchased a business entity's products at least once in a 12…
-
Measure Spotlights|
Total uncollectable balances as a percentage of revenue
This measure calculates total uncollectable balances as a percentage of revenue. Uncollectable balances are amounts owed to your business unit for goods or services already…