Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the finance function as a percentage of revenue
This measure calculates the total cost to perform the finance function as a percentage of revenue. The finance function involves financial strategy and planning, investment…
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Measure Spotlights|
Total cost to perform the finance function per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the finance function, which involves financial strategy and planning, investment management, tax funding…
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Measure Spotlights|
Total cost to operate the finance shared services center(s) per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to operate the finance shared services center(s). Shared services centers are the result of combining…
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Measure Spotlights|
Total cost to operate the finance shared services center(s) per finance shared services center employee
This measure calculates total cost to operate the finance shared services center(s) per finance shared services center employee. Total cost is the sum of personnel …
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Measure Spotlights|
Total number of ERPs or ERP instances throughout the entire finance shared services organization
This measure calculates the total number of Enterprise Resource Planning (ERP) instances throughout finance shared services organization. Enterprise Resource Planning (ERP)…
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Measure Spotlights|
Number of separate finance-related shared services centers throughout the entire organization
This measure calculates the total number of separate finance-related shared services centers throughout the organization. Shared services centers are the result of combining…
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Measure Spotlights|
First contact resolution rate for the finance shared services center
This measure calculates the percentage of questions/issues received by the finance shared services center that are answered, addressed, and resolved by the end of the…
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Measure Spotlights|
Percentage of labor savings out of total savings observed through implementation of a finance shared services center
This measure calculates the percentage of labor savings (i.e. reduced cost of salary, bonus, benefits, overhead, etc.) observed as the result of implementing a finance shared…
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Measure Spotlights|
Percentage of non-labor savings out of total savings observed through implementation of a finance shared services center
This measure calculates the percentage of non-labor savings observed as a result of implementing a finance shared services center.. A shared services center combines common…
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Measure Spotlights|
Total number of finance employees dedicated to "Problem desk" or "Customer Care" inquiries as a percentage of finance shared services center employees
This measure calculates the percentage of finance shared services center employees who are dedicated to "Problem Desk" or "Customer Care" inquiries. A shared services center…
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Measure Spotlights|
Total cost to perform the finance function per business entity employee
This measure calculates total cost to perform the finance function per business entity employee. Total cost is the sum of personnel (compensation/benefits), systems (direct…
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Measure Spotlights|
Number of FTEs that perform the process "perform general accounting" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that manage an organization's ongoing financial records. It is part of a…
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Measure Spotlights|
Number of FTEs that perform the process group "manage internal controls" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage internal controls," which…
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Measure Spotlights|
Number of FTEs that perform the process group "manage taxes" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that estimate the organization's periodic tax liabilities and ensure that…
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Measure Spotlights|
Amount of non-labor savings generated from the implementation of a finance shared services center per $1,000 revenue
This measure calculates the total amount of non-labor savings per $1,000 revenue generated from implementing a finance shared services center. A shared services center…