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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via channels other than e-mail, phone, and face-to-face
This measure calculates the percentage of inquiries received via channels other than e-mail, phone, and face-to-face for the process "develop and manage HR planning, policies…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via e-mail
This measure calculates the percentage of inquiries received via e-mail for the process "develop and manage HR planning, policies, and strategies," which consists of…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via face-to-face
This measure calculates the percentage of inquiries received via face-to-face for the process "develop and manage HR planning, policies, and strategies," which consists of…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via phone
This measure calculates the percentage of inquiries received via phone for the process "develop and manage HR planning, policies, and strategies," which consists of workforce…
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Measure Spotlights|
Percentage of overall HR staff time spent on work force planning
This measure calculates the percentage of overall HR staff time spent on work force planning. Work force planning requires an organization to compare the size and makeup of…
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Measure Spotlights|
Percentage of sales order line items delivered on time
This measure calculates the percentage of sales order line items that were delivered on time. A sales order line item is an individual transaction listed on a sales order…
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Measure Spotlights|
Percentage of sales order line items changed after initial order placement through electronic data interchange (EDI)
This measure calculates the percentage of sales order line items altered via Electronic Data Interchange (EDI) connection (a standards-based, program-to-program communication…
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Measure Spotlights|
Percentage of sales order line items changed after initial order placement through e-mail
This measure calculates the percentage of sales order line items altered via e-mail after an order has been placed. A sales order line item is an individual transaction…
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Measure Spotlights|
Percentage of sales order line items changed after initial order placement through fax and mail
This measure calculates the percentage of sales order line items altered via fax and mail after an order has been placed. A sales order line item is an individual transaction…
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Measure Spotlights|
Percentage of sales order line items changed after initial order placement through telephone
This measure calculates the percentage of sales order line items altered via telephone after an order has been placed. A sales order line item is an individual transaction…
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Measure Spotlights|
Percentage of sales order line items changed after initial order placement through the internet
This measure calculates the percentage of sales order line items altered via internet after an order has been placed. A sales order line item is an individual transaction…
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Measure Spotlights|
Percentage of sales order line items changed by the customer following initial order entry
This measure calculates the percentage of sales order line items altered by customers after orders have been placed. A sales order line item is an individual transaction…
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Measure Spotlights|
Percentage of sales order line items placed through EDI
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Measure Spotlights|
Percentage of sales order line items placed through e-mail
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Measure Spotlights|
Percentage of sales order line items placed through telephone