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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of virtual, instructor-led classroom-based training content developed via mobile devices
This measure calculates percentage of virtual, instructor-led classroom-based training content developed via mobile devices. This Supplemental Information measure is intended…
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Measure Spotlights|
Percentage of virtual, instructor-led classroom-based training content delivered via mobile devices
This measure calculates percentage of virtual, instructor-led classroom-based training content is delivered via mobile devices. This Supplemental Information measure is…
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Measure Spotlights|
Total cost to perform the activity "manage health and safety" per $1,000 revenue
This measure calculates the total cost to perform the activity "manage health and safety" per $1,000 revenue. The total cost is the sum of outsourced, overhead, personnel,…
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Measure Spotlights|
Number of FTEs that perform the activity "manage health and safety" per $1 billion revenue
This measure calculates the number of full-time-equivalents to perform the activity "manage health and safety" per $1 billion revenue. The total cost is the sum of outsourced…
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Forecast accuracy as a percentage of value shipped
Forecast accuracy compares forecasted demand to actual demand. This measure calculates it for products and/or families for markets/distribution channels in unit measurement…
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Outsourced cost of the phase 'generate new product/service ideas' per $1,000 revenue
This measure calculates outsourced cost (per $1,000 revenue) of the phase ‘generate new product/service ideas,' which involves identifying potential improvements/extensions…
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Measure Spotlights|
Other cost of the phase 'generate new product/service ideas' per $1,000 revenue
This measure calculates other cost (per $1,000 revenue) of the phase ‘generate new product/service ideas,' which involves identifying potential improvements/extensions for…
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Measure Spotlights|
Systems cost of the phase 'generate new product/service ideas' per $100,000 revenue
This measure calculates systems cost (per $100,000 revenue) of the phase ‘generate new product/service ideas,' which involves identifying potential improvements/extensions…
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Measure Spotlights|
Overhead cost of the phase 'generate new product/service ideas' per $1,000 revenue
This measure calculates overhead cost (per $1,000 revenue) of the phase ‘generate new product/service ideas,' which involves identifying potential improvements/extensions for…
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Measure Spotlights|
Total cost of the phase 'generate new product/service ideas per concept (pre-design phase)
This measure calculates the total cost per concept (pre-design phase) of the phase ‘generate new product/service ideas,' which involves identifying potential improvements…
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Measure Spotlights|
Cost to maintain and support the learning management system per employee dedicated to the activity
This measure calculates the cost to maintain and support the software application or Web-based technology used to plan, implement, and assess a specific learning process, per…
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Measure Spotlights|
Other cost to perform the process group "reward and retain employees" as a percentage of total cost to perform the process
This measure calculates the percentage of the total cost to perform the process "reward and retain employees" that comes from other cost. Activities in this process include…
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Measure Spotlights|
Overhead cost to perform the process group "reward and retain employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "reward and retain employees" that comes from overhead cost. Activities in this process…
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Measure Spotlights|
Total cost to perform the process "manage employee orientation and deployment" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "manage employee orientation and…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "manage employee performance"…