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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This measure calculates percentage change in the average time in calendar days to close an identified skill or capability gap in data science, digital skills and other…
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This measure calculates percentage change in the annual learning budget spent on developing skills in areas such as data science, digital skills and other specialty IT skills…
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Percentage change in average time in days to fulfill an ad hoc information request in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in average time in days to fulfill an ad hoc information request in the past 12 months (pre-Covid). This Supplemental Information…
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Percentage change in the learning budget per business entity employee in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the learning budget per business entity employee in the past 12 months (pre-Covid). This Supplemental Information measure is…
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Percentage change in HR FTEs over the past 12 months (pre- to post-Covid)
This measure calculates percentage change in HR full time equivalents (FTEs) in the past 12 months (pre-Covid). This Supplemental Information measure is intended to help…
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Percentage change in the total number of voluntary employee terminations in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the total number of voluntary employee terminations in the past 12 months (pre-Covid). Voluntary turnover (or termination)…
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Percentage change in average number of learning days per HR employee in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in average number of learning days per HR employee in the past 12 months (pre-Covid). Learning days are simply the average number of…
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Percentage change in business entity employees in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in business entity employees in the past 12 months (pre-Covid). This Supplemental Information measure is intended to help companies…
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Percentage change in the average time in days to close an identified skill or capability gap through training for an employee in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the average time in calendar days to close an identified skill or capability gap through training for an employee in the past 12…
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Percentage change in the total number of involuntary employee terminations in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the total number of involuntary employee terminations in the past 12 months (pre-Covid). Involuntary turnover (or termination)…
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Total cost to perform the legal services function as a percentage of selling, general, and administrative cost (SG&A)
This measure calculates total cost to perform the legal services function as a percentage of selling, general, and administrative cost (SG&A). Selling, General, and…
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Total cost to perform the legal services function as a percentage of revenue
This measure calculates total cost to perform the legal services function as a percentage of revenue. Total cost is the sum of personnel (compensation/benefits), systems …
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Customer satisfaction rate for legal services
This measure calculates customer satisfaction rate for legal services. This Staff Productivity measure is intended to help companies assess the efficiency of their staff…
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Cycle time in days for a legal services FTE to complete contract preparation
This measure calculates cycle time in days for a legal services full-time equivalent employee (FTE) to complete contract preparation. Contract preparation begins when legal…
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Cycle time in days for a legal services FTE to complete contract review
This measure calculates cycle time in days for a legal services full-time equivalent employee (FTE) to complete contract review. Contract review begins when legal receives…