Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Business entity revenue per business entity FTE
This measure calculates business entity revenue per business entity full-time equivalent employee (FTE). This Staff Productivity measure is intended to help companies assess…
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Measure Spotlights|
Business entity revenue per business entity employee
This measure calculates revenue per employee for the current reporting period. It is a Staff Productivity measure that helps companies assess the efficiency of their staff…
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Measure Spotlights|
Number of invoices processed per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee that processes payments due from customers, including all funds received,…
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Measure Spotlights|
Number of FTEs that perform the process "invoice customer" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that develop and deliver customer invoices. It is part of a set of Process…
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Measure Spotlights|
Systems cost to perform the process "invoice customer" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process "invoice customer," which involves preparing detailed reports of customer purchases and…
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Measure Spotlights|
Systems cost to perform the process "manage and process adjustments/deductions" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process "manage and process adjustments/deductions," which consists of creating and providing funds…
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Measure Spotlights|
Systems cost to perform the process "manage and process collections" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Systems cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process accounts receivable (AR)" process that comes from systems cost. The purpose of this process…
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Measure Spotlights|
Total number of invoices billed to customers (current and delinquent) per FTE that performs the process "manage and process collections"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee that performs the process "manage and process collections," which consists of…
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Measure Spotlights|
Number of active customers per FTE that performs the process "process customer credit"
This measure calculates the number of active customers per full-time equivalent (FTE) employee that evaluates customers' credit-worthiness. A customer is considered active if…
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Measure Spotlights|
Systems cost to perform the process "process accounts receivable (AR)" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Systems cost to perform the process "process customer credit" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "process customer credit" process, which evaluates customers' credit-worthiness, typically in…
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Measure Spotlights|
Total cost to perform the process "invoice customer" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the process "invoice customer," which involves preparing detailed reports of…
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Measure Spotlights|
Total cost to perform the process "invoice customer" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "invoice customer," which involves preparing detailed reports of customer purchases and…
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Measure Spotlights|
Number of FTEs that perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1 billion revenue
This measure calculates the number of full-time equivalent employees per $1 billion revenue that process funds received, whether by check or electronically; coordinate and…