Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of FTEs who perform the process group "develop and manage human resources (HR) planning, policies, and strategies" who perform the process "develop human resources strategy"
This measure calculates the percentage of "develop and manage human resources (HR) planning, policies, and strategies" full-time equivalent employees (FTEs) who perform the…
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This measure calculates the percentage of "develop and manage human resources (HR) planning, policies, and strategies" full-time equivalent employees (FTEs) who perform the…
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Measure Spotlights|
Percentage of FTEs who perform the process group "develop and manage human resources (HR) planning, policies, and strategies" who are senior management/executives
This measure calculates the percentage of full-time equivalent employees (FTEs) who are senior management/executives (i.e. the highest-ranking officers and managers below…
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Measure Spotlights|
Total cost to perform the contracts management function as a percentage of revenue
This measure calculates total cost to perform the contracts management function as a percentage of revenue. Total cost is the sum of personnel (compensation/benefits),…
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Measure Spotlights|
Number of contracts managed per contracts management FTE
This measure calculates number of contracts managed per contracts management full-time equivalent employee (FTE). The contracts management function includes [Managing…
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Measure Spotlights|
Percentage of contracts management FTEs that perform the processes "draft, negotiate, and execute contracts and perform project and project team initiation"
This measure calculates percentage allocation of contracts management function full-time equivalent employees (FTEs) dedicated to the process group 'draft, negotiate, and…
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Measure Spotlights|
Percentage of contracts management FTEs that perform the processes "develop, maintain, and monitor the corporate contract management system"
This measure calculates percentage allocation of contracts management function full-time equivalent employees (FTEs) dedicated to the process group 'develop, maintain, and…
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Measure Spotlights|
Percentage of contracts management FTEs that perform the process "perform project closing activities"
This measure calculates percentage allocation of contracts management function full-time equivalent employees (FTEs) dedicated to the process group 'perform project closing…
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Measure Spotlights|
Percentage of contracts management FTEs that perform the process "capture project employee timesheets"
This measure calculates percentage allocation of contracts management function full-time equivalent employees (FTEs) dedicated to the process group 'capture project employee…
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Measure Spotlights|
Total number of contracts management FTEs per $1 billion revenue
This measure calculates total number of contracts management full-time equivalent employees (FTEs) per $1 billion revenue. The contracts management function includes …
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Measure Spotlights|
Percentage of contracts management FTEs that perform the processes "manage, monitor, and report on contract compliance”
This measure calculates percentage allocation of contracts management function full-time equivalent employees (FTEs) dedicated to the process group 'manage, monitor, and…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage the corporate liability insurance program'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'manage the corporate liability insurance…
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Measure Spotlights|
Percentage of contracts management FTEs that perform the processes "manage and monitor contract administration”
This measure calculates percentage allocation of contracts management function full-time equivalent employees (FTEs) dedicated to the process group 'manage and monitor…
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Measure Spotlights|
Percentage of contracts management FTEs that perform the process "negotiate supplier/service provider/subcontractor contracts"
This measure calculates percentage allocation of contracts management function full-time equivalent employees (FTEs) dedicated to the process group 'negotiate supplier…
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Measure Spotlights|
Number of supplier/service provider/subcontractor contracts managed per contracts management FTE
This measure calculates number of supplier/service provider/subcontractor contracts managed per contracts management full-time equivalent employee (FTE). The contracts…