Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of receipts received electronically or automatically
This measure calculates the percentage of receipts received electronically or automatically. It is part of a set of Process Efficiency measures that help companies optimize…
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Measure Spotlights|
Percentage of invoice line items paid in full the first time
This measure calculates the percentage of invoice line items on an invoice paid in full the first time. An invoice line item is a single entry on an invoice. For example, an…
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Percentage of invoice line items that is adjusted by the customer prior to payment
This measure calculates the percentage of invoice line items adjusted by the customer prior to payment. An invoice line item is a single entry on an invoice. For example, an…
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Average value per line item billed
This measure calculates the average value per line item billed/invoiced during the year. An invoice line item is a single entry on an invoice. For example, an invoice for 10…
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Percentage of FTEs who perform the process "process customer credit" who perform management activities
This measure calculates the percentage of full-time equivalent employees (FTEs) that evaluate customers' credit-worthiness and perform management activities (i.e. the day-to…
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Measure Spotlights|
Percentage of FTEs who perform the process "process customer credit" who establish credit policies
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process "process customer credit"—which evaluates customers' credit-worthiness…
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Percentage of FTEs who perform the process "process customer credit" who analyze/approve new account applications
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process "process customer credit"—which evaluates customers' credit-worthiness…
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Percentage of FTEs who perform the process "process customer credit" who review existing accounts
This measure calculates the percentage of full-time equivalent employees (FTEs) employed to perform the process "process customer credit"—which evaluates customers' credit…
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Percentage of FTEs who perform the process "process customer credit" who produce credit/collection reports
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process "process customer credit"—which evaluates customers' credit-worthiness…
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Measure Spotlights|
Percentage of invoices billed to customers that have credit terms
This measure calculates the percentage of invoices billed to customers that have credit terms. This measure is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Percentage of FTEs that perform the process "manage and process adjustments/deductions" that perform management activities
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "manage and process adjustments/deductions"—which consists of…
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Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "post accounts receivable activity to the general ledger"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
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Percentage of FTEs that perform the process "manage and process adjustments/deductions" that perform the activity "establish policies/procedures for adjustments"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "manage and process adjustments/deductions"—which consists of…
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Number of foreign currencies involved in foreign exchange hedging program per FTE that performs the process group "manage treasury operations"
This measure calculates the number of foreign currencies involved in the foreign exchange hedging program per full-time equivalent (FTE) employee that performs the process…
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Measure Spotlights|
Other cost to perform the order to invoice processes per $100,000 revenue
This measure calculates other cost per $100,000 business entity revenue, to perform the processes "manage sales orders", "process customer credit", and "invoice customer"…