This measure calculates the percentage of invoice line items adjusted by the customer prior to payment. An invoice line item is a single entry on an invoice. For example, an invoice for 10 red books at $1.00 each, and 20 blue books at $3.00 each, would be considered to have two invoice line items. This measure is part of a set of Process Efficiency measures that help companies optimize their "manage and process collections" process by minimizing waste and refining resource consumption.
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Percentage of billed/invoiced line items that are adjusted prior to paying
Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.