Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Overhead cost to perform the process "process customer credit" per $100,000 revenue
This measure calculates overhead cost to perform the process "process customer credit" per $100,000 business entity revenue. Overhead cost refers to expenses that an…
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Measure Spotlights|
Personnel cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates personnel cost to perform the process "process customer credit" as a percentage of total process cost. Personnel cost refers to employee personnel…
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Measure Spotlights|
Systems cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates systems cost to perform the process "manage and process collections" as a percentage of total process cost Systems cost refers to a variety of…
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Measure Spotlights|
Systems cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates systems cost to perform the process "process customer credit" as a percentage of total process cost. Systems cost refers to a variety of expenses…
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Measure Spotlights|
Percentage of invoices that is adjusted by the customer prior to payment
This measure calculates percentage of invoices that is adjusted by the customer prior to payment. An invoice is a bill prepared by a seller of goods or services and submitted…
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Measure Spotlights|
Percentage of customer credit decisions made without any manual intervention
This measure calculates percentage of customer credit decisions made without any manual intervention (i.e., automatic credit scoring). This Process Efficiency measure is…
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Measure Spotlights|
Overhead and other costs to perform the process "manage sales orders" per $100,000 revenue
This measure calculates overhead and other costs to perform the process "manage sales orders" per $100,000 business entity revenue. Overhead cost refers to expenses that an…
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Measure Spotlights|
Systems cost of the process "Manage sales orders" as a percentage of total process cost
This measure calculates systems cost as a percentage of the total cost to perform the process "manage sales orders". Systems cost refers to a variety of expenses related to…
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Measure Spotlights|
Overhead and other cost to perform the process "manage sales orders" as a percentage of total process cost
This measure calculates overhead and other cost as a percentage of total process cost to perform the process"manage sales orders". Overhead cost refers to expenses that an…
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Measure Spotlights|
Total cost to perform the process "manage sales orders" as percentage of selling, general, and administration costs
This measure analyzes the portion of all costs associated with the process "manage sales order" in relation to the larger field of selling, general, and administration costs …
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Measure Spotlights|
Personnel cost to perform the process "manage sales orders" per $1,000 revenue
This measure calculates the amount of personnel cost per $1,000 revenue for the process "manage sales orders." Personnel cost includes employee salaries/wages, bonuses,…
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Measure Spotlights|
Personnel cost to perform the process "manage sales orders" as a percentage of total process cost
This measure calculates personnel cost as a percentage of the total cost to perform the process "manage sales orders". Personnel cost refers to employee personnel…
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Measure Spotlights|
Personnel cost to perform the process "manage sales orders" per process FTE
This measure calculates the amount of personnel cost per full-time equivalent (FTE) employee for the process "manage sales orders." Personnel cost includes employee salaries…
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Measure Spotlights|
Systems cost to perform the process "manage sales orders" per $100,000 revenue
This measure calculates the amount of systems cost per $100,000 revenue for the process "manage sales orders." Systems cost includes any specific cost related to system…
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Measure Spotlights|
Total cost to perform the process "manage sales orders" per process FTE
This measure calculates the total cost to perform the process "manage sales orders" per full-time equivalent (FTE) employee working on the process. The "manage sales orders"…