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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of disbursements that are first time error free
This measure calculates the percentage of disbursements that are error free the first time. A disbursement is a single remittance to a supplier of goods or services to pay…
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Percentage of total finance function FTEs allocated to the process "process accounts payable"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the "perform accounts payable (AP)" process, which…
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Measure Spotlights|
Percentage of invoice line items paid on time by the business entity
This measure calculates the percentage of invoice line items paid on time. An invoice line item is a single entry on an invoice. For example, an invoice for 10 red books at …
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Measure Spotlights|
Percentage of invoice line items received electronically
This measure calculates the percentage of invoice line items received electronically. An invoice line item is a single entry on an invoice. For example, an invoice for 10 red…
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Measure Spotlights|
Percentage of invoice line items that are matched the first time
This measure calculates the percentage of invoice line items that are matched the first time. An invoice line item is a single entry on an invoice. For example, an invoice…
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Measure Spotlights|
Percentage of invoices paid within the discount period
This measure calculates the percentage of invoices paid within the specified discount period. The discount period is the span of time in which an invoice must be paid in full…
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Measure Spotlights|
Number of FTEs that perform the process "process accounts payable (AP)" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that process payments of operating expenses and other supplier charges. It…
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Measure Spotlights|
Number of invoices processed per FTE that performs the process "process accounts payable (AP)"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee that processes payments of operating expenses and other supplier charges. An…
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Measure Spotlights|
Number of payables invoices processed per $1 million revenue
This measure calculates number of payables invoices processed per $1 million revenue. An invoice is a bill prepared by a seller of goods or services and submitted to the…
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Measure Spotlights|
Total cost to perform the process group "procure materials and services" per process group FTE
This measure calculates the total cost to perform the process group "procure materials and services" per process group full-time equivalent employee (FTE). Total cost is the…
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Measure Spotlights|
Number of FTEs that perform the process "select suppliers and develop/maintain contracts" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue employed to select suppliers (typically through a request for information …
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Measure Spotlights|
Number of FTEs that perform the process group "procure materials and services" per $1 billion revenue
This measure calculates the total number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "procure materials and services,"…
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Measure Spotlights|
Total cost to perform the process group "procure materials and services" per $1 billion revenue
This measure calculates total cost to perform the process group "procure materials and services" per $1 billion revenue. Total cost is the sum of personnel (compensation…
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Total cost to perform the process "manage suppliers" per process FTE
This measure calculates the total cost for developing and managing programs and policies for interacting with suppliers and measuring/improving their performance per process…
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Measure Spotlights|
Total cost to perform the process "develop sourcing strategies" per process FTE
This measure calculates the total cost per process full-time equivalent employee (FTE) to perform the "develop sourcing strategies" process, which involves clarifying…