Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of learning and development delivery activities that are outsourced
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Percentage of total vacancies filled by internal candidates
This measure calculates percentage of total vacancies filled by internal candidates at business entity. This Supplemental Information measure is intended to help companies…
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Measure Spotlights|
Voluntary terminations as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that left an organization of their own accord due to any situation. It is part of a set of Process…
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Measure Spotlights|
Employee turnover rate
This measure determines the employee turnover rate, which is calculated by dividing total employees terminated (both voluntary and involuntary) by the average number of …
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Measure Spotlights|
Revenue received from fax and mail orders as a percentage of total business entity revenue
This measure calculates the percentage of total business entity revenue that comes from revenue received via fax and mail orders. It is part of a set of Supplemental…
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Measure Spotlights|
Revenue received from telephone orders as a percentage of total business entity revenue
This measure calculates the percentage of total business entity revenue that comes from revenue received via telephone orders. It is part of a set of Supplemental Information…
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Measure Spotlights|
Percentage of sales force that made their quotas/targets in the last 12-month reporting period
This measure calculates the percentage of the sales force that hit their designated quotas/targets in the last 12-month reporting period. It is part of a set of Staff…
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Measure Spotlights|
Revenue received from WAP orders as a percentage of total business entity revenue
This measure calculates the percentage of total business entity revenue that comes from revenue received via Wireless Application Protocol (WAP) mobile device orders. It is…