Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Average return on investment on mobile application channel marketing/sales campaigns
This measure calculates the average return on investment (ROI) for mobile application marketing/sales campaigns. ROI is defined as the amount of gain made by an investment…
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Average return on investment on search engine marketing channel marketing/sales campaigns
This measure calculates the average return on investment (ROI) for search engine marketing/sales campaigns. ROI is defined as the amount of gain made by an investment…
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Number of internal customer groups supported by the data management program
This measure calculates the number of internal customer groups the data management team supports. This Supplemental Information measure is intended to help companies evaluate…
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Total number of data domains
This measure calculates the number of data domains. Data domains are high-level categories for organizing data for the purpose of assigning accountability and responsibility…
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Percentage of data which is standardized
This measure calculates the percentage of data that is standardized. This Supplemental Information measure is intended to help companies evaluate additional variables related…
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Percentage of data which have formal definitions
This measure calculates the percentage of data having formal definitions. This Supplemental Information measure is intended to help companies evaluate additional variables…
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Percentage of process architecture integrated with the organization's data architecture
This measure calculates the percentage integration of process architecture with data architecture. Process architecture reflects the design and structure of general process…
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Percentage of enterprise architecture integrated with the organization's data architecture
This measure calculates the percentage integration of enterprise architecture with data architecture. Enterprise Architecture concerns itself with defining, organising,…
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Percentage of information architecture integrated with the organization's data architecture
This measure calculates the percentage integration of information architecture with data architecture. Information architecture is the structural design of shared information…
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Average time in weeks to create the enterprise information management strategic plan
This measure calculates the average number of weeks it takes to create the enterprise information management strategic plan. Enterprise information management is defined as…
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Percentage of data managed centrally as enterprise information assets
This measure calculates the percentage of data managed centrally as enterprise information assets (i.e. the body of data and content that is organized and managed at the…
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Average time in weeks to set up a simple technical interface for a user of a defined data content source
This measure calculates the average number of weeks it takes to set up a simple technical interface (simple data retrieval) for a user of a defined data content source. It is…
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Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage enterprise information"
This measure calculates the percentage of IT budget, including depreciation/amortization, allocated to the process group "manage enterprise information," which consists of…
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Percentage of IT budget for the process group "manage enterprise information", including depreciation/amortization, allocated to the process "perform enterprise data and content management"
This measure calculates the percentage of IT budget for the process group "manage enterprise information," including depreciation/amortization, allocated to the process of…
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Overhead cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process "perform enterprise data and content management,"…