Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This measure calculates the percentage of "develop and manage human resources (HR) planning, policies, and strategies" full-time equivalent employees (FTEs) who perform the…
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Measure Spotlights|
Percentage of FTEs who perform the process group "develop and manage human resources (HR) planning, policies, and strategies" who are senior management/executives
This measure calculates the percentage of full-time equivalent employees (FTEs) who are senior management/executives (i.e. the highest-ranking officers and managers below…
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Number of FTEs that perform the process "monitor and update plans" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the process "monitor and update plans". The Process …
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Measure Spotlights|
Percentage of FTEs who perform the process group "develop and manage human resources (HR) planning, policies, and strategies" who perform the process "monitor and update plans"
This measure calculates the percentage of "develop and manage human resources (HR) planning, policies, and strategies" full-time equivalent employees (FTEs) who perform the…
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Measure Spotlights|
Percentage of FTEs who perform the process group "develop and manage human resources (HR) planning, policies, and strategies" who are middle management/specialists
This measure calculates the percentage of full-time equivalent employees (FTEs) who are middle management/specialists (i.e. managers with budgetary and/or supervisory…
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Average backlog of application break/fix requests for the current year
This measure calculates the average backlog of application break/fix requests for the current year. It is part of a set of Supplemental Information measures that help…
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Average time in weeks to deploy a new release into the production environment
This measure calculates the average number of weeks it takes to deploy a new release into the production environment. It is part of a set of Cycle Time measures that help…
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Average time in weeks to make a change to the production environment
This measure calculates the average number of weeks it takes to make a change to the production environment. It is part of a set of Cycle Time measures that help companies…
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Average time in hours to resolve highest priority application break/fix problems (current year)
This measure calculates the average number of hours it takes to resolve the highest priority application break/fix problems for the current year. It tracks the time between…
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Other cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "deliver and support information technology…
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Level of FTE experience in years for the process group "deliver and support information technology services"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "deliver and support information technology services," which…
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Level of FTE experience in years for the process group "deploy information technology solutions"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "deploy information technology solutions," which introduces…
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Level of FTE experience in years for the process group "develop and maintain information technology solutions"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "develop and maintain information technology solutions,"…
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Number of break/fix requests requiring rework as a percentage of average backlog for the current year
This measure calculates the number of break/fix requests requiring rework as a percentage of average backlog for the current year. It is part of a set of Process Efficiency…
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Measure Spotlights|
Number of development projects for the current year between $1 million and $100 million
This measure calculates the number of development projects for the current year in the $1 million–$100 million range. It is part of a set of Supplemental Information measures…