Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Other cost to perform the process "develop sourcing strategies" per $1,000 revenue
This measure calculates the "other" cost (i.e. other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue to perform the "develop…
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Measure Spotlights|
Outsourced cost to perform the process "develop sourcing strategies" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Personnel cost to perform the process "develop sourcing strategies" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Personnel cost to perform the process "develop sourcing strategies" per $1,000 purchases
This measure calculates personnel cost per $1,000 purchases to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Systems cost to perform the process "develop sourcing strategies" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Systems cost to perform the process "develop sourcing strategies" per $100,000 purchases
This measure calculates systems cost per $100,000 purchases to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Average number of production defects in both enhancements and new developments per 1,000 function points
This measure calculates the average number of production defects per 1,000 function points found in the first 12 months of use of the software for both enhancements and…
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments between $1 million and $100 million USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments in the $1 million–…
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments between $100,000 and $250,000 USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments in the $100,000–…
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments between $250,000 and $500,000 USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments in the $250,000–…
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments between $500,000 and $1 million USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments in the $500,000–$1…
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments greater than $100 million USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments greater than $100…
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments less than $100,000 USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments less than $100,000…
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Measure Spotlights|
Time-to-market (build-to-launch) in months for major new/enhanced IT services investments greater than $100 million USD
This measure calculates the number of months that elapses between when all IT service requirements are defined and when those services are implemented for major new/enhanced…
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Measure Spotlights|
Time-to-market (build-to-launch) in months for major new/enhanced IT services investments between $1 million and $100 million USD
This measure calculates the number of months that elapses between when all IT service requirements are defined and when those services are implemented for major new/enhanced…