Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process "process payroll taxes" per employee paid
This measure calculates personnel cost per employee paid to perform the "process payroll taxes" process, which ensures regulatory and statutory compliance for payroll tax…
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Measure Spotlights|
Personnel cost to perform the process "report time" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "report time" process, which consists of capturing/approving consolidated employee time information…
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Percentage of paid employees that are paid bi-weekly
This measure calculates the percentage of paid employees that are paid every two weeks.. This Supplemental Information measure is intended to help companies evaluate…
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Measure Spotlights|
Percentage of paid employees that are paid semi-monthly
This measure calculates the percentage of paid employees that are paid twice per month. This Supplemental Information measure is intended to help companies evaluate…
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Measure Spotlights|
Percentage of paid employees that are paid monthly
This measure calculates the percentage of paid employees that are paid monthly. This Supplemental Information measure is intended to help companies evaluate additional…
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Percentage of paid employees that are paid other than monthly, semi-monthly, bi-weekly, or weekly
This measure calculates the percentage of paid employees that are paid other than monthly, twice per month, every two weeks or weekly. This Supplemental Information measure…
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Percentage of payroll disbursements that include garnished wages
This measure calculates the percentage of payroll disbursements which included garnished wages. This Supplemental Information measure is intended to help companies evaluate…
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Overhead and other costs to perform the process "invoice customers" per $100,000 revenue
This measure calculates overhead and other costs per $100,000 revenue to perform the process "invoice customer," which involves preparing detailed reports of customer…
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Overhead and other costs to perform the process "process customer credit" per $100,000 revenue
This measure calculates overhead and other costs per $100,000 revenue to perform the "process customer credit" process, which evaluates customers' credit-worthiness,…
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Personnel cost to perform the process "manage and process adjustments/deductions" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process adjustments/deductions" that comes from personnel cost. Core components of…
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Measure Spotlights|
Personnel cost to perform the process "manage and process adjustments/deductions" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process "manage and process adjustments/deductions," which consists of…
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Personnel cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process collections" that comes from personnel cost. Core components of this…
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Total cost to perform the process group "procure materials and services" per $1,000 purchases
This measure calculates the total cost to perform the process group "procure materials and services" per $1,000 value of material and service purchases. Total process cost is…
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Total revenue per active customer
This measure calculates total revenue per active customer. An active customer is defined as a customer who has purchased a business entity's products at least once in a 12…
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Total uncollectable balances as a percentage of revenue
This measure calculates total uncollectable balances as a percentage of revenue. Uncollectable balances are amounts owed to your business unit for goods or services already…