Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Other cost to perform the process "manage sales orders" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage sales order" that comes from other cost (other than personnel, equipment, material,…
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Measure Spotlights|
Outsourced cost to perform the process "manage sales orders" per $1,000 revenue
This measure calculates the amount of outsourced cost per $1,000 revenue for the process "manage sales orders." The outsourced cost refers to the total cost of outsourcing a…
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Measure Spotlights|
Outsourced cost to perform the process "manage sales orders" as a percentage of total process cost
This measure calculates the percentage of the total cost of the "manage sales orders" process that comes from outsourcing. The outsourced cost refers to the total cost of…
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Measure Spotlights|
Overhead cost to perform the process "manage sales orders" per $1,000 revenue
This measure calculates the amount of overhead cost per $1,000 revenue for the process "manage sales orders." Overhead costs refer to those that an organization cannot…
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Measure Spotlights|
Overhead cost to perform the process "manage sales orders" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage sales order" that comes from overhead cost (primary allocated costs such as occupancy,…
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Measure Spotlights|
Total revenue per sales order placed
This measure calculates the total revenue earned per sales order placed. A sales order is any request to deliver goods or services to a customer. A sales order may be in any…
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Measure Spotlights|
Percentage of annual sales orders processed first time error free
This measure calculates the percentage of annual sales orders that are processed first time error free. A sales order is any request to deliver goods or services to a…
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Measure Spotlights|
Approximate percentage of sales orders that are created through touchless processing
This measure calculates the approximate percentage of sales orders that are created through touchless processing. A sales order is any request to deliver goods or services to…
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Measure Spotlights|
Number of hours to create a sales order in system
This measure calculates the average number of hours to create a sales order in respondent's system. A sales order is any request to deliver goods or services to a customer. A…
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Measure Spotlights|
Percentage of revenue attributed to direct sources for the current period
This measure calculates the percentage of revenue associated with direct sources (i.e. primary business channels) for the current reporting period. As part of a set of…
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Measure Spotlights|
Percentage of revenue attributed to e-commerce for the current period
This measure calculates the percentage of revenue associated with e-commerce (i.e. over the internet) for the current reporting period. As part of a set of Supplemental…
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Measure Spotlights|
Percentage of revenue attributed to indirect sources for the current period
This measure calculates the percentage of revenue associated with indirect sources (i.e. areas other than primary business channels) for the current reporting period. As part…
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Measure Spotlights|
Marketing, sales, and R&D FTEs as a percentage of total business entity FTEs
This measure calculates the percentage of total business entity full-time equivalent employees (FTEs) that work on marketing, sales, and research and development (R&D). This…
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Measure Spotlights|
Percentage of total annual revenue that is generated from up-sell/cross-selling services associated with product purchases
This measure calculates the percent of total annual revenue that comes from up-selling or cross-selling services. Up-selling is a sales technique that involves offering…
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Measure Spotlights|
Budget for marketing as a percentage of revenue
This measure calculates the budget for marketing as a percentage of revenue for the reporting period. The budget for marketing is the amount an organization predicts it will…