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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Revenue growth from three reporting periods prior
This measure calculates revenue growth over the past three reporting periods. It is part of a set of Supplemental Information measures that help companies evaluate additional…
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Measure Spotlights|
Total cost to perform the process "develop sourcing strategies" per $1,000 purchases
This measure calculates the total cost per $1,000 purchases to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Percentage of customer accounts that are active customers
This measure calculates the percentage of customer accounts that are active customers out of the total number of customers in a business entity's customer master file. An…
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Measure Spotlights|
Number of FTEs that perform the process group "perform revenue accounting" per $1 billion revenue
This measure calculates the number of full-time equivalent employees per $1 billion revenue that perform the process group "perform revenue accounting," which involves…
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Measure Spotlights|
Total cost to perform the process group "perform revenue accounting" per process group FTE
This measure calculates the total cost per process group full-time equivalent (FTE) employee to perform the process group "perform revenue accounting," which involves…
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Measure Spotlights|
Personnel cost to perform the process group "perform revenue accounting" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "perform revenue accounting," which involves comparing revenue targets to reality and…
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Measure Spotlights|
Total cost to perform the process "manage and process adjustments/deductions" per adjustment/deduction
This measure calculates the total cost per adjustment/deduction to perform the process "manage and process adjustments/deductions," which consists of creating and providing…
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Measure Spotlights|
Number of adjustments/deductions per FTE that performs the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions"
This measure calculates the number of adjustments/deductions per full time equivalent (FTE) that performs the processes "process accounts receivable (AR)", "manage and…
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Measure Spotlights|
Total cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per adjustment/deduction
This measure calculates total cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments…
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Measure Spotlights|
Systems cost to perform the process group "perform revenue accounting" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process group "perform revenue accounting," which involves comparing revenue targets to reality and…
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Measure Spotlights|
Personnel cost to perform the process group "perform revenue accounting" per process group FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process group "perform revenue accounting," which involves comparing…
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Measure Spotlights|
Total cost to perform the process group "perform revenue accounting" per $1,000 revenue
This measure calculates total cost to perform the process group "perform revenue accounting" per $1,000 business entity revenue. Total cost is the sum of personnel …
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Measure Spotlights|
Number of adjustments/deductions per FTE that performs the process "manage and process adjustments/deductions"
This measure calculates the number of adjustments/deductions per full-time equivalent (FTE) employee that performs the process "manage and process adjustments/deductions,"…
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Measure Spotlights|
Cycle time in days to resolve adjustments
This measure calculates number of days it takes to resolve adjustments. An adjustment is when an amount is changed due to an error/miscommunication between two parties…
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Measure Spotlights|
Gross margin return on investment (GMROI)
This measure calculates gross margin return on investment (GMROI), by dividing business entity gross margin by its average cost of inventory. This Process Efficiency measure…