Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Budget for marketing as a percentage of revenue
This measure calculates the budget for marketing as a percentage of revenue for the reporting period. The budget for marketing is the amount an organization predicts it will…
-
Measure Spotlights|
Budget for sales as a percentage of revenue
This measure calculates the total annual budget for sales as a percentage of revenue. The budget for sales is the amount an organization predicts it will expend to operate…
-
Measure Spotlights|
Marketing budget per marketing FTE
This measure calculates the marketing budget per marketing full-time equivalent (FTE) employee. The budget for marketing is the amount an organization predicts it will expend…
-
Measure Spotlights|
Marketing FTEs as a percentage of total business entity FTEs
This measure calculates the percentage of total business entity full-time equivalent employees (FTEs) that work on marketing (including trade activities, if applicable). It…
-
Measure Spotlights|
Sales FTEs as a percentage of total business entity FTEs
This measure calculates the percentage of business entity full-time equivalent employees (FTEs) that are sales FTEs. Sales FTEs focus on selling products/services and setting…
-
Measure Spotlights|
Sales budget per sales FTE
This measure calculates the budget for sales per sales full-time equivalent (FTE). Sales FTEs focus on selling products/services and setting customer expectations. This…
-
Measure Spotlights|
Number of marketing FTEs per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) for marketing (including trade spending if applicable), per $1 billion revenue. It is part of a…
-
Measure Spotlights|
Total cost to perform the process "manage suppliers" per $1,000 purchases
This measure calculates the total cost per $1,000 purchases to develop and manage programs and policies for interacting with suppliers, and measure/improve their performance…
-
Measure Spotlights|
Total cost to perform the process "manage suppliers" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to develop and manage programs and policies for interacting with suppliers, and measure/improve their performance…
-
Measure Spotlights|
Total cost to perform the process "develop sourcing strategies" per $1,000 purchases
This measure calculates the total cost per $1,000 purchases to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
-
Measure Spotlights|
Total cost to perform the process "develop sourcing strategies" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
-
Measure Spotlights|
Total cost to perform the process "order materials and services" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…
-
Measure Spotlights|
Total cost to perform the process "order materials and services" per $1,000 purchases
This measure calculates the total cost per $1,000 purchases for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…
-
Measure Spotlights|
Total cost to perform the process "select suppliers and develop/maintain contracts" per $1,000 revenue
This measure calculates total cost per $1,000 revenue for selecting suppliers (typically through a request for information [RFI], request for proposal [RFP], or request for…
-
Measure Spotlights|
Total cost to perform the process "select suppliers and develop/maintain contracts" per $1,000 purchases
This measure calculates total cost per $1,000 purchases for selecting suppliers (typically through a request for information [RFI], request for proposal [RFP], or request for…