Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Systems cost to perform the process "operate warehousing" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound…
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Other cost to perform the process "plan and manage inbound material flow" per $1,000 revenue
This measure calculates other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue for planning,…
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Measure Spotlights|
Overhead cost to perform the process "plan and manage inbound material flow" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue for planning, transporting, and tracking the delivery of all incoming materials; monitoring inbound transportation…
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Measure Spotlights|
Personnel cost to perform the process "plan and manage inbound material flow" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue for planning, transporting, and tracking the delivery of all incoming materials; monitoring inbound transportation…
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Measure Spotlights|
Value of returned products as a percentage of sales
This measure calculates the value of returned products (either due to deficiency or incorrect shipping) as a percentage of sales. It is part of a set of Process Efficiency…
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Measure Spotlights|
Outsourced cost to perform the process "plan and manage inbound material flow" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue for planning, transporting, and tracking the delivery of all incoming materials; monitoring inbound transportation…
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Measure Spotlights|
Systems cost to perform the process "plan and manage inbound material flow" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue for planning, transporting, and tracking the delivery of all incoming materials; monitoring inbound transportation…
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Measure Spotlights|
Percentage of corrective actions for customer complaints that are completed within 15 days
This measure calculates the percentage of corrective actions for customer complaints that are completed in 15 days or fewer. It is part of a set of Process Efficiency…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per sales order placed
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Percentage of the total cost of the supply chain function allocated to transportation
This measure calculates the cost of transportation as a percentage of the total cost to perform the supply chain function "deliver products and services". Transportation…
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Measure Spotlights|
Percentage of SKUs tracked by radio frequency
This measure calculates the percentage of stock keeping units (SKUs) tracked with radio-frequency technology via smart tags/microchips and readers. It is part of a set of…
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Measure Spotlights|
Percentage of total returns flow generated due to stock-balancing/marketing returns
This measure calculates the percentage of total returns flow generated due to balancing/marketing returns. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Percentage of total returns flow generated due to transit damage
This measure calculates the percentage of total returns flow generated due to transit damage. It is part of a set of Supplemental Information measures that help companies…
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Measure Spotlights|
Percentage of returned goods that are remanufactured and resold through a secondary channel
This measure calculates the percentage of returned goods that are remanufactured and resold through a sales channel outside of a company's primary sales channel (e.g., outlet…
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Measure Spotlights|
Percentage of returned goods that are resold as-is through a secondary channel
This measure calculates the percentage of returned goods that are resold as-is through a sales channel outside of a company's primary sales channel (e.g., outlet stores,…