Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of products that are based on common development platforms
This measure calculates the percentage of products that are developed on common platforms, providing companies with key data for their "perform discovery research" process…
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Measure Spotlights|
Percentage of legal services FTEs that perform other legal services processes
This measure calculates percentage of legal services full-time equivalent employees (FTEs) that perform other legal services processes. (i.e. excluding process groups …
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage outside counsel'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'outside counsel'. The process group …
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage regulatory activities'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'regulatory activities'. The process…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage litigation and dispute resolution'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'litigation and dispute resolution'. The…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'oversee corporate governance'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'oversee corporate governance'. The…
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Measure Spotlights|
Total number of compliance and ethics services FTEs per $1 billion revenue
This measure calculates total number of compliance and ethics services full-time equivalent employees (FTEs) per $1 billion revenue. This Cost Effectiveness measure is…
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Measure Spotlights|
Total number of legal services FTEs per $1 billion revenue
This measure calculates total number of legal services full-time equivalent employees (FTEs) per $1 billion revenue. The legal services function includes [Conducting board…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'conduct board activities'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'conduct board activities'. The process…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage, prepare, and review contracts'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'manage, prepare, and review contracts'. …
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'protect intellectual property'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'protect intellectual property'. The…
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Measure Spotlights|
Total cost to perform the compliance and ethics services function as a percentage of selling, general, and administrative cost (SG&A)
This measure calculates total cost to perform the compliance and ethics services function as a percentage of selling, general, and administrative cost (SG&A). Total cost is…
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Measure Spotlights|
Total cost to perform the compliance and ethics services function as a percentage of revenue
This measure calculates total cost to perform the compliance and ethics services function as a percentage of revenue. Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage corporate compliance and ethics program”
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'manage corporate compliance and ethics…
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Measure Spotlights|
Total cost to perform the legal services function as a percentage of selling, general, and administrative cost (SG&A)
This measure calculates total cost to perform the legal services function as a percentage of selling, general, and administrative cost (SG&A). Selling, General, and…