Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Overhead cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop information and content management…
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Measure Spotlights|
Outsourced cost to perform the process "define enterprise information architecture", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process "define enterprise information architecture," which…
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Measure Spotlights|
Time in months to break even for new or enhanced IT services for investments between $1 million and $100 million
This measure calculates the number of months it takes to get to the point where cost and revenue are even for new or enhanced IT services in the $1 million–$100 million…
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Measure Spotlights|
Total cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process group "develop information and content management…
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Measure Spotlights|
Total cost to perform the process "manage information resources", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process "manage information resources," which includes defining…
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Percentage of information elements with assigned and active data custodians
This measure calculates the percentage of information elements managed using formal data administration practices, including assigned and active data custodians. It is part…
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Measure Spotlights|
Total number of revisions to the published enterprise information architecture
This measure calculates the total number of revisions to the published enterprise information architecture. Information architecture includes defining information elements,…
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Measure Spotlights|
Total cost to perform the process "define enterprise information architecture", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process "define enterprise information architecture," which…
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Measure Spotlights|
Growth or decline of the count of active finished products/SKUs over the past three years
This measure calculates the percentage of growth or decline in number of active finished products/stock keeping units (SKUs) over the past three years. It is part of a set of…
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Measure Spotlights|
Growth or decline of the count of active raw products/SKUs over the past three years
This measure calculates the percentage of growth or decline in number of active raw products/stock keeping units (SKUs) over the past three years. It is part of a set of…
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Measure Spotlights|
Number of development projects for the current year between $250,000 and $500,000
This measure calculates the number of development projects for the current year in the $250,000–$500,000. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Time in months to break even for new or enhanced IT services for investments greater than $100 million
This measure calculates the number of months it takes to get to the point where cost and revenue are even for new or enhanced IT services for investment levels greater than …