Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Time-to-market (build-to-launch) in months for major new/enhanced IT services investments between $1 million and $100 million USD
This measure calculates the number of months that elapses between when all IT service requirements are defined and when those services are implemented for major new/enhanced…
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Measure Spotlights|
Time-to-market (build-to-launch) in months for major new/enhanced IT services investments between $250,000 and $500,000 USD
This measure calculates the number of months that elapses between when all IT service requirements are defined and when those services are implemented for major new/enhanced…
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Measure Spotlights|
Time-to-market (build-to-launch) in months for major new/enhanced IT services investments between $500,000 and $1 million USD
This measure calculates the number of months that elapses between when all IT service requirements are defined and when those services are implemented for major new/enhanced…
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Measure Spotlights|
Percentage of application development and maintenance projects in the most recent year delivered on time or early
This measure calculates the percentage of application development and maintenance projects in the most recent year that were delivered on time or early. Application…
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Measure Spotlights|
Percentage of application development and maintenance projects in the most recent year delivered on or below budget
This measure calculates the percentage of application development and maintenance projects in the most recent year that were delivered on or below budget. Application…
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Measure Spotlights|
Percentage of initially planned functionality that is delivered for application development and maintenance projects in the most recent year
This measure calculates average percentage of initially planned functionality that was delivered for application development and maintenance projects fully completed during…
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Measure Spotlights|
Percentage of application development and support FTEs that are for development
This measure calculates the percentage of application development and support full-time equivalent employees (FTEs) dedicated to development. Application development FTEs…
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Measure Spotlights|
Percentage of application development and support FTEs that are for support
This measure calculates the percentage of application development and support full-time equivalent employees (FTEs) dedicated to support. Application development FTEs include…
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Measure Spotlights|
Average cycle time in months to break even for major new or enhanced services
This measure calculates the average number of months it takes to get to the point where cost and revenue are even for major new or enhanced services. It is part of a set of…
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Measure Spotlights|
Average number of function points delivered per application development FTE
This measure calculates the average number of function points delivered per application development full-time equivalent (FTE) employee. Application development FTEs include…
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Measure Spotlights|
Average number of function points delivered per application support FTE
This measure calculates the average annual number of function points delivered per application support full-time equivalent (FTE) employee. Application support is defined as…
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Measure Spotlights|
Percentage of FTEs performing IT processes that perform application development roles
This measure calculates the percentage of IT process full-time equivalent employees (FTEs) that perform application development roles. Application development involves end-to…
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Measure Spotlights|
Percentage of FTEs performing IT processes that perform application support roles
This measure calculates the percentage of IT process full-time equivalent employees (FTEs) that perform application support roles. Application support is defined as defect…
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Measure Spotlights|
Time-to-market (build-to-launch) in months for major new/enhanced IT services investments less than $100,000 USD
This measure calculates the number of months that elapses between when all IT service requirements are defined and when those services are implemented for major new/enhanced…
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Measure Spotlights|
Time-to-market (build-to-launch) in months for major new/enhanced IT services investments between $100,000 and $250,000 USD
This measure calculates the number of months that elapses between when all IT service requirements are defined and when those services are implemented for major new/enhanced…