Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" per new hire
This measure calculates the total cost per new hire to perform the process group "recruit, source, and select employees." Activities in this process group include new hire…
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Measure Spotlights|
Personnel cost to perform the process group "recruit, source, and select employees" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "recruit, source, and select employees." Activities in this process group include new…
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Measure Spotlights|
Personnel cost to perform the process group "recruit, source, and select employees" per new hire
This measure calculates personnel cost per new hire to perform the process group "recruit, source, and select employees." Activities in this process group include new hire…
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Measure Spotlights|
Personnel cost to perform the process group "recruit, source, and select employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "recruit, source, and select employees." Activities in this process group…
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Percentage of respondents claiming to be satisfied with the IT helpdesk
This measure calculates the percentage of respondents that claim to be satisfied with the IT helpdesk in the most recent IT helpdesk satisfaction survey. It is part of a set…
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Percentage of middle management/specialist new hire retention after 12 months
This measure calculates the percentage of middle management/specialist (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Measure Spotlights|
Percentage of operational worker/office staff new hire retention after 12 months
This measure calculates the percentage of operational worker/office staff (i.e. employees who do not have any management responsibility) new hires who are still employed at…
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Measure Spotlights|
Percentage of senior management/executive new hire retention after 12 months
This measure calculates the percentage of senior management/executive (i.e. the highest-ranking officers and managers below executives) new hires who are still employed at…
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Measure Spotlights|
Percentage of new hire retention after 12 months
This measure calculates the percentage of new hires (middle management/specialists, operational workers/office staff, and senior management/executives) that are still…
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Measure Spotlights|
Total cost to perform the process group "manage the business of information technology", including depreciation/amortization, per process FTE
This measure calculates total cost to perform the process group "manage the business of information technology", including depreciation/amortization, per process full-time…
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Measure Spotlights|
Total cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per process FTE
This measure calculates total cost, including depreciation/amortization, per process full time equivalent (FTE) to perform the process group "manage business resiliency and…
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Measure Spotlights|
Personnel cost to perform the process group "manage the business of information technology", including depreciation/amortization, per process FTE
This measure calculates internal and external personnel cost to perform the process group “manage the business of information technology,” including any depreciation…
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Measure Spotlights|
Overhead cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Percentage of FTEs who perform the function "manage information technology" who are external service providers
This measure calculates the percentage of "manage information technology" full-time equivalent employees (FTEs) who are external service providers (e.g., contractors or…
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage business resiliency and risk"
This measure calculates IT budget allocated to the process group "manage business resiliency and risk" as a percentage of total IT budget, including depreciation/amortization…