Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of supplier/service provider/subcontractor contracts managed per contracts management FTE
This measure calculates number of supplier/service provider/subcontractor contracts managed per contracts management full-time equivalent employee (FTE). The contracts…
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Measure Spotlights|
Total cost savings obtained on purchased direct materials and services per $500 million purchases (for mining, oil & gas)
This measure calculates total cost savings obtained on purchased direct materials and services per $500 million purchases. Direct materials and services are procured items…
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Measure Spotlights|
Indirect materials and services value per unique external indirect materials and services supplier (for mining, oil & gas)
This measure calculates indirect materials and services value per unique external indirect materials and services supplier. Indirect materials and services are procured items…
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Measure Spotlights|
Total cost savings obtained on purchased indirect materials and services per $500 million purchases (for mining, oil & gas)
This measure calculates total cost savings obtained on purchased indirect materials and services per $500 million purchases. Indirect materials and services are procured…
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Measure Spotlights|
Total cost savings obtained on purchased direct materials and services as a percentage of purchased direct materials and services (for mining, oil & gas)
This measure calculates total cost savings obtained on purchased direct materials and services as a percentage of purchased direct materials and services. Direct materials…
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Measure Spotlights|
Total cost savings obtained on purchased indirect materials and services as a percentage of purchased indirect materials and services (for mining, oil & gas)
This measure calculates total cost savings obtained on purchased indirect materials and services as a percentage of purchased indirect materials and services. Indirect…
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Measure Spotlights|
Direct materials and services purchased value per unique external direct materials and services supplier (for mining, oil & gas)
This measure calculates direct materials and services value per unique direct materials and services external supplier. Direct materials and services are procured items and…
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Measure Spotlights|
Number of new projects managed per contracts management FTE
This measure calculates number of new projects managed per contracts management full-time equivalent employee (FTE). The contracts management function includes [Managing…
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Measure Spotlights|
Percentage of customer receipts automatically applied to customer invoices without manual intervention
This measure calculates percentage of customer receipts automatically applied to customer invoices without manual intervention. An invoice is a bill prepared by a seller of…
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Measure Spotlights|
Percentage of invoices automatically generated and distributed without manual intervention
This measure calculates percentage of invoices automatically generated and distributed without manual intervention. An invoice is a bill prepared by a seller of goods or…
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Measure Spotlights|
Percentage of invoices that are customized
This measure calculates percentage of invoices that are customized (e.g., non-standard print and delivery formats). An invoice is a bill prepared by a seller of goods or…
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Measure Spotlights|
Percentage of customers that have complete self-service access to their order and billing information
This measure calculates percentage of customers that have complete self-service access to their order and billing information (i.e., customer can access order and billing…
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Measure Spotlights|
Cycle time in days to perform the process "process customer credit"
This measure calculates cycle time in days to perfom the process "process customer credit." The Process "process customer credit" includes [Evaluating and processing…
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Measure Spotlights|
Cycle time in days to perform the process "invoice customer"
This measure calculates the cycle time in days to perform the process "invoice customer". The Process "invoice customer" includes [Preparing detailed reports of customer…
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Measure Spotlights|
Cycle time in days to perform the processes "process accounts receivable (AR)" and "manage and process collections"
This measure calculates the cycle time in days to perform the processes "process accounts receivable (AR)" and "manage and process collections". The Process "process accounts…