Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform management activities
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
-
Measure Spotlights|
Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "apply cash remittances"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
-
Measure Spotlights|
Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "establish accounts receivable policies"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
-
Measure Spotlights|
Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "prepare accounts receivable reports"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
-
Measure Spotlights|
Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "receive/deposit customer payments"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
-
Measure Spotlights|
Total cost to perform the process "manage and process adjustments/deductions" per active customer
This measure calculates the total cost per active customer to perform the process "manage and process adjustments/deductions," which consists of creating and providing funds…
-
Measure Spotlights|
Percentage of FTEs that perform the process "manage and process adjustments/deductions" that perform the activity "analyze adjustments"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "manage and process adjustments/deductions"—which consists of…
-
Measure Spotlights|
Percentage of FTEs that perform the process "manage and process adjustments/deductions" that perform the activity "correspond/negotiate with customer"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "manage and process adjustments/deductions"—which consists of…
-
Measure Spotlights|
Percentage of FTEs that perform the process "manage and process adjustments/deductions" that perform the activity "discuss resolution with internal parties"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "manage and process adjustments/deductions"—which consists of…
-
Measure Spotlights|
Percentage of FTEs that perform the process "manage and process adjustments/deductions" that perform the activity "prepare chargeback invoices"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "manage and process adjustments/deductions"—which consists of…
-
Measure Spotlights|
Percentage of FTEs that perform the process "manage and process adjustments/deductions" that perform the activity "process related entries"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "manage and process adjustments/deductions"—which consists of…
-
Measure Spotlights|
Percentage of FTEs that perform the process "manage and process collections" that perform management activities
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "manage and process collections"—which consists of posting…
-
Measure Spotlights|
Percentage of FTEs that perform the process "manage and process collections" that perform the activity "analyze delinquent account balances"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "manage and process collections"—which consists of posting…
-
Measure Spotlights|
Percentage of FTEs that perform the process "manage and process collections" that perform the activity "correspond/negotiate with delinquent accounts"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "manage and process collections"—which consists of posting…
-
Measure Spotlights|
Percentage of FTEs that perform the process "manage and process collections" that perform the activity "discuss account resolution with internal parties"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "manage and process collections"—which consists of posting…