Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "manage enterprise information"
This measure calculates the percentage of IT budget, excluding depreciation/amortization for assets acquired during current period, allocated to the process group "manage…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "manage enterprise information"
This measure calculates the percentage of IT full-time equivalent employees (FTEs) who perform the process group "manage enterprise information," which consists of…
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Measure Spotlights|
Number of IT FTEs that perform the process group "manage enterprise information" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) that perform the process group "manage enterprise information," which consists of understanding…
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Measure Spotlights|
Total cost to perform the process group "manage enterprise information", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization) per $1,000 revenue to perform the process group "manage enterprise information," which consists…
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Measure Spotlights|
Total cost to perform the process "manage employee development" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…
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Measure Spotlights|
Total cost to perform the process "develop and train employees" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "develop and…
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Measure Spotlights|
Number of learning days per employee
This measure calculates the average number of days per employee that were dedicated to learning. It is calculated by dividing the total number of days utilized for learning a…
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Measure Spotlights|
Total cost to perform the process "manage employee orientation and deployment" per $1,000 revenue
This measure calculates total cost to perform the process "manage employee orientation and deployment" per $1,000 revenue. Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "manage employee development" per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to perform the process "manage employee development". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "develop and train employees" per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to perform the process "develop and train employees". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "manage employee orientation and deployment" per business entity employee
This measure calculates total cost per business entity employee to perform the process "manage employee orientation and deployment". Total cost is the sum of personnel …
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per business entity employee
This measure calculates total annual cost per business entity employee to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "manage employee development" per business entity employee
This measure calculates total cost per business entity employee to perform the process "manage employee development". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "develop and train employees" per business entity employee
This measure calculates total cost per business entity employee to perform the process "develop and train employees". Total cost is the sum of personnel (compensation…