Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Overhead cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $100,000 revenue
This measure calculates overhead cost per $100,000 revenue to perform the process group "develop and manage human resources (HR) planning, policies and strategies."…
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Measure Spotlights|
Overhead and other costs to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $100,000 revenue
This measure calculates overhead and other costs per $100,000 revenue to perform the process group "develop and manage human resources (HR) planning, policies and strategies…
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Percentage of overall workforce planning time spent on strategic business input/decision making
This measure calculates the percentage of overall workforce planning time spent on strategic business input/decision making. Workforce planning requires an organization to…
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Measure Spotlights|
Percentage of overall workforce planning time spent on tactical services
This measure calculates the percentage of overall workforce planning time spent on tactical services. Workforce planning requires an organization to compare the size and…
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Percentage of overall workforce planning time spent on administrative/operational services
This measure calculates the percentage of overall workforce planning time spent on administrative/operational services. Workforce planning requires an organization to compare…
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Measure Spotlights|
Number of FTEs that perform the process "monitor and update plans" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the process "monitor and update plans". The Process …
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Measure Spotlights|
Number of learning days per middle management/specialists employee
This measure calculates the average number of days per middle management/specialists employee (i.e. managers with budgetary and/or supervisory responsibility who report to…
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Measure Spotlights|
Percentage of FTEs who perform the process group "develop and manage human resources (HR) planning, policies, and strategies" who perform the process "monitor and update plans"
This measure calculates the percentage of "develop and manage human resources (HR) planning, policies, and strategies" full-time equivalent employees (FTEs) who perform the…
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Percentage of learning days delivered using computer-based training (self-instruction) installed from CD-ROM
This measure calculates the percentage of learning days delivered via a standalone training solution that runs on an individual's PC and is installed from CD-ROM. As part of…
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Measure Spotlights|
Percentage of learning days delivered using computer-based training (self-instruction) delivered over the Web (either directly or downloaded)
This measure calculates the percentage of learning days delivered via a standalone training solution that runs on an individual's PC and is delivered over the Web (either…
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Percentage of learning days delivered using correspondence courses
This measure calculates the percentage of learning days delivered via correspondence courses. As part of a set of Supplemental Information measures, it helps companies…
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Measure Spotlights|
Percentage of learning days delivered using e-learning (interactive)
This measure calculates the percentage of learning days delivered via computers through an internet-based medium. As part of a set of Supplemental Information measures, it…
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Measure Spotlights|
Percentage of learning days delivered using streaming video
This measure calculates the percentage of learning days delivered via streaming video. As part of a set of Supplemental Information measures, it helps companies evaluate…
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Percentage of learning days delivered using virtual, classroom-based training delivered online
This measure calculates the percentage of learning days delivered via virtual, classroom-based training—which allows training courses to be delivered from anywhere to an…
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Percentage of middle management/specialists that receive a formal performance review
This measure calculates the percentage of middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…