Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "manage the business of information technology", including depreciation/amortization, per process FTE
This measure calculates total cost to perform the process group "manage the business of information technology", including depreciation/amortization, per process full-time…
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Measure Spotlights|
Total cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per process FTE
This measure calculates total cost, including depreciation/amortization, per process full time equivalent (FTE) to perform the process group "manage business resiliency and…
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Measure Spotlights|
Personnel cost to perform the process group "manage the business of information technology", including depreciation/amortization, per process FTE
This measure calculates internal and external personnel cost to perform the process group “manage the business of information technology,” including any depreciation…
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Measure Spotlights|
Overhead cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage business resiliency and risk"
This measure calculates IT budget allocated to the process group "manage business resiliency and risk" as a percentage of total IT budget, including depreciation/amortization…
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage the business of information technology"
This measure calculates the percentage of IT budget, including depreciation/amortization, allocated to the process group "manage the business of information technology,"…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "manage business resiliency and risk"
This measure calculates total cost to perform the process group "manage business resiliency and risk" as a percentage of total IT cost, including depreciation/amortization…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "manage the business of information technology"
This measure calculates percentage of total IT cost, including depreciation/amortization, allocated to the process group "manage the business of information technology,"…
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Measure Spotlights|
Personnel cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $1,000 revenue
This measure calculates cost related to personnel cost, including depreciation/amortization, to perform the process group "manage business resiliency and risk" per $1,000…
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Measure Spotlights|
Personnel cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Systems cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost, including depreciation/amortization, to perform the process group "manage business resiliency and risk" per $100,000 business entity…
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Measure Spotlights|
Systems cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Time in months to respond to major business shifts
This measure calculates the average number of months it takes to respond to a major business shift. A major shift is defined as entry into a new market or market segment; an…
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Measure Spotlights|
Time in weeks to complete projects that address an identified business exposure or opportunity (less than 20 percent of total annual revenue)
This measure calculates the average time in weeks taken by your business entity to complete projects (worth less than 20 percentage of total annual revenue) that address an…
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Measure Spotlights|
Time in weeks to complete projects that address an identified business exposure or opportunity (between 20 and 40 percent of total annual revenue)
This measure calculates the average time in weeks taken by your business entity to complete projects (worth between 20 and 40 percent of total annual revenue) that address an…