Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
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Measure Spotlights|
Percentage of total control violations that are previously identified
This measure calculates previously identified control violations as a percentage of total control violations. Previously identified control violations are repeats of…
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Measure Spotlights|
Outsourced cost to perform the process "report on internal controls compliance" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to report on internal controls compliance to the appropriate authority, including IT regulations and pertinent data…
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Measure Spotlights|
Systems cost to perform the process "report on internal controls compliance" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to report on internal controls compliance to the appropriate authority, including IT regulations and pertinent data…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "report on internal controls compliance"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the process "report on internal controls compliance,"…
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Measure Spotlights|
Personnel cost to perform the process "report on internal controls compliance" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to report on internal controls compliance to the appropriate authority, including IT regulations and pertinent data…
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Measure Spotlights|
Number of FTEs that perform the process "report on internal controls compliance" per $1 billion revenue
This measure calculates the number of full-time equivalents employees (FTEs) per $1 billion revenue that report on internal controls compliance to the appropriate authority,…
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Measure Spotlights|
Total cost to perform the process "report on internal controls compliance" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to report on internal controls compliance to the appropriate authority, including IT regulations and pertinent data…
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Measure Spotlights|
Number of FTEs (including external) that perform the process "test market for new or revised products and services" as a percentage of total function FTEs
This measure calculates number of full time equivalents (FTEs) (including external) that perform the process "test market for new or revised products and services" as a…
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Measure Spotlights|
Total cost to perform the process "test market for new or revised products and services" as a percentage of total function cost
This measure calculates total cost to perform the process "test market for new or revised products and services" as a percentage of total cost to perform the function …
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Measure Spotlights|
Total cost to perform the process "develop sourcing strategies" per $1,000 purchases
This measure calculates the total cost per $1,000 purchases to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Total cost to perform the process "develop sourcing strategies" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Total cost to perform the process "manage employee development" per business entity employee
This measure calculates total cost per business entity employee to perform the process "manage employee development". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "develop and train employees" per business entity employee
This measure calculates total cost per business entity employee to perform the process "develop and train employees". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…