Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Unplanned production downtime as percentage of scheduled run time
This measure calculates unplanned production downtime as percentage of scheduled run time. Unplanned downtime is a measure of the time overall production, a machine or other…
-
Measure Spotlights|
Unplanned production downtime as percentage of scheduled run time measured 12 months ago
This measure calculates unplanned production downtime as percentage of scheduled run time measured 12 months ago. Unplanned downtime is a measure of the time overall…
-
Measure Spotlights|
Finished-product first-pass quality yield for primary products measured 12 months ago
This measure calculates finished-product first-pass quality yield for primary products measured 12 months ago. Finished product first-pass quality yield is the percentage of…
-
Measure Spotlights|
Percentage of manufacturing FTEs added/hired in the past 12 months attributed to AI
This measure calculates percentage of manufacturing full-time equivalent employees (FTEs) added/hired in the past 12 months attributed to AI. This Process Efficiency measure…
-
Measure Spotlights|
Percentage of manufacturing FTEs eliminated/redeployed in the past 12 months attributed to AI
This measure calculates percentage of manufacturing full-time equivalent employees (FTEs) eliminated/redeployed in the past 12 months attributed to AI. This Process…
-
Measure Spotlights|
Percentage change in unplanned production downtime over the past 12 months attributed to AI
This measure calculates percentage change in unplanned production downtime over the past 12 months attributed to AI. Unplanned downtime is a measure of the time overall…
-
Measure Spotlights|
Unplanned machine/equipment downtime as a percentage of scheduled run time measured 12 months ago
This measure calculates unplanned machine/equipment downtime as a percentage of scheduled run time measured 12 months ago. Unplanned downtime is a measure of the time overall…
-
Measure Spotlights|
Percentage change in unplanned machine/equipment downtime over the past 12 months attributed to AI
This measure calculates percentage of the change in unplanned machine/equipment downtime over the past 12 months attributed to AI. Unplanned downtime is a measure of the time…
-
Measure Spotlights|
Percentage of manufacturing workforce that has completed Six Sigma training
This measure identifies the percentage of manufacturing workforce that has completed Six Sigma training. Six Sigma refers to a set of practices designed to improve…
-
Measure Spotlights|
Cycle time in days for processing an employee's retirement
This measure calculates the average cycle time in days for the administration and execution of an employee's retirement, including calculation of pension benefits,…
-
Measure Spotlights|
Number of monthly routine "redeploy and retire employees" inquiries per business entity employee
This measure calculates the number of monthly routine inquiries (i.e. those received on a regular basis that require a standard response) received per business entity…
-
Measure Spotlights|
Percentage of total involuntary terminations that are middle management/specialists
This measure calculates the amount of middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
-
Measure Spotlights|
Percentage of total involuntary terminations that are operational workers/office staff
This measure calculates the amount of operational workers/office staff (i.e. those who do not have any management responsibility) that were terminated due to permanent layoff…
-
Measure Spotlights|
Percentage of total involuntary terminations that are senior management/executives
This measure calculates the amount of senior management/executives (i.e. highest-ranking officers and managers below executives) that were terminated due to permanent layoff,…
-
Measure Spotlights|
Percentage of "redeploy and retire employees" inquiries received that are routine
This measure calculates the percentage of inquiries received for the process "redeploy and retire employees"—which consists of promotion/demotion/transfer processing,…