Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost of the customer order management function as a percentage of total function cost
This measure calculates the percentage of the total cost of the customer order management function that comes from personnel cost. Personnel cost includes employee salaries…
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Measure Spotlights|
Combined personnel and systems costs of the customer order management function as a percentage of the total cost the function
This measure calculates the percentage of the total cost of running the customer order management function that comes from personnel (employee compensation and benefits) and…
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Measure Spotlights|
Systems cost of the customer order management function as a percentage of total function cost
This measure calculates the percentage of the total cost of running the customer order management function that comes from systems cost. Systems costs include a variety of…
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Measure Spotlights|
Percentage of "redeploy and retire employees" inquiries received via face-to-face
This measure calculates the percentage of inquiries received via face-to-face interaction for the process "redeploy and retire employees," which consists of promotion…
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Measure Spotlights|
Percentage of "redeploy and retire employees" process inquiries received via channels other than e-mail, phone, and face-to-face
This measure calculates the percentage of inquiries received via channels other than e-mail, phone, and face-to-face for the process "redeploy and retire employees," which…
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Measure Spotlights|
Percentage of "redeploy and retire employees" process inquiries received via e-mail
This measure calculates the percentage of inquiries received via e-mail for the process "redeploy and retire employees," which consists of promotion/demotion/transfer…
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Measure Spotlights|
Percentage of "redeploy and retire employees" process inquiries received via phone
This measure calculates the percentage of inquiries received via phone for the process "redeploy and retire employees," which consists of promotion/demotion/transfer…
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Measure Spotlights|
Cycle time in days from identification of need for expatriation to date of transfer
This measure calculates the average cycle time in days for processing an expatriation— the process by which employees are moved to another country to undertake a role within…
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Percentage of finance function time allocated to control in three years
This measure calculates the percentage of time spent by the finance function on control activities in three years. Control activities or tasks ensure that accounting…
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Percentage of finance function time allocated to decision support in three years
This measure calculates the percentage of time spent by the finance function in three years on decision support activities, which leverage the information generated in the…
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Measure Spotlights|
Percentage of finance function time allocated to management activities in three years
This measure calculates the percentage of time spent by the finance function in three years on the day-to-day operation, handling, or controlling of a financial process or…
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Measure Spotlights|
Percentage of finance function time allocated to transaction processing in three years
This measure calculates the percentage of time spent by the finance function in three years on activities that ensure money was collected, invoices were correctly processed,…