Percentage of "redeploy and retire employees" process inquiries received via phone

This measure calculates the percentage of inquiries received via phone for the process "redeploy and retire employees," which consists of promotion/demotion/transfer processing, separation/retirement process, leave of absence administration, employee outplacement, and relocation. It is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the "redeploy and retire employees" process.

Benchmark Data

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Measure Category:
Supplemental Information
Measure ID:
102078
Total Sample Size:
77 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
No

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Compute this Measure

Units for this measure are percent.

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Percentage of inquiries received monthly for the process group "redeploy and retire" via phone

Key Terms

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Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.

Full-time Employee

For the purpose of this survey, a regular full-time employee is hired for an indefinite period of time and is normally scheduled to work forty hours per week. Appointment is continuous, subject to satisfactory performance and availability of funding.

Part-time Employee

For the purpose of this survey, a regular part-time employee is hired for an indefinite period of time and is scheduled to work less than forty hours per week.

Temporary Employee

A temporary employee is employed for a finite period of time, to fulfill a time-limited role, or to fill the role of a permanent employee who is absent from work. The length of time an employee can work for the organization and be considered a temporary employee may be governed by employment legislation.

Measure Scope

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Cross Industry (7.3.1)

  • 7.6.1 - Manage promotion and demotion process (10512)
  • 7.6.2 - Manage separation (10513)
  • 7.6.3 - Manage retirement (10514)
  • 7.6.4 - Manage leave of absence (10515)
  • 7.6.5 - Develop and implement employee outplacement (10516)
  • 7.6.6 - Manage workforce scheduling (20132)
    • 7.6.6.1 - Receive required resources/skills and capabilities (20133)
    • 7.6.6.2 - Manage resource deployment (10517)
  • 7.6.7 - Relocate employees and manage assignments (17055)
    • 7.6.7.1 - Manage expatriates (10520)