Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total annual marketing budget allocated to digital marketing - mobile marketing other than apps (e.g., text/multimedia messages)
This measure calculates the percentage of total annual marketing budget allocated to digital marketing - mobile marketing other than apps (e.g., text/multimedia messages). It…
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Measure Spotlights|
Percentage of total annual marketing budget allocated to digital marketing - email marketing
This measure calculates the percentage of total annual marketing budget allocated to digital marketing - email marketing. It is part of a set of Supplemental Information…
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Measure Spotlights|
Percentage of total annual marketing budget allocated to digital marketing - social media engagement
This measure calculates the percentage of total annual marketing budget allocated to digital marketing - social media engagement. It is part of a set of Supplemental…
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Measure Spotlights|
Percentage of total annual marketing budget allocated to digital marketing - other
This measure calculates the percentage of total annual marketing budget allocated to digital marketing – other (i.e. other than digital content creation, email marketing,…
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Measure Spotlights|
Percentage of total annual marketing budget allocated to non-digital content creation
This measure calculates the percentage of annual marketing budget allocated to non-digital content creation. It is part of a set of Supplemental Information measures that…
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Measure Spotlights|
Percentage of total annual marketing budget allocated to physical events (e.g., trade shows)
This measure calculates the percentage of total annual marketing budget allocated to physical events (e.g., trade shows). It is part of a set of Supplemental Information…
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Measure Spotlights|
Percentage of total annual marketing budget allocated to traditional media advertising and sponsorships - print media
This measure calculates the percentage of total annual marketing budget allocated to traditional media advertising and sponsorships - print media. It is part of a set of…
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Measure Spotlights|
Hours spent developing new classroom training content per trainee
This measure calculates the number of hours spent per trainee on developing new classroom training content. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Hours spent developing new e-learning training content per trainee
This measure calculates the number of hours spent per trainee on developing new e-learning training content. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "manage employee information" that comes from overhead cost. Core components of this…
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group management…
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information" per business entity employee
This measure calculates overhead cost per business entity employee to perform the process group "manage employee information." Core components of this process group include…
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Measure Spotlights|
Systems cost to perform the process group "develop and counsel employees" as a percentage of total process group cost
This measure calculates systems cost as a percentage of total process group cost to perform the process group "develop and counsel employees". Systems cost refers to a…
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Measure Spotlights|
Overhead and other costs to perform the process group "develop and counsel employees" as a percentage of total process group cost
This measure calculates overhead and other cost as a percentage of total process group cost to perform the process group "develop and counsel employees". Overhead cost refers…
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Measure Spotlights|
Outsourced cost to perform the process group "develop and counsel employees" as a percentage of total process group cost
This measure calculates outsourced cost as a percentage of total process group cost to perform the process group "develop and counsel employees". Outsourced cost refers to…