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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of FTEs that perform the process "perform general accounting" that perform the activity "prepare and post management adjustments"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform general accounting" who perform the activity activity "prepare and post…
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Measure Spotlights|
Percentage of journal entry line items of types other than intercompany, corrective/adjusting, or first time/originating
This measure calculates the percentage of journal entry line items of types other than intercompany, corrective/adjusting, or first time/originating. A journal entry line…
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Measure Spotlights|
Number of intercompany transactions per business unit supported
This measure calculates the number of intercompany transactions per business unit supported. An intercompany transaction represents a due to/due from balance between separate…
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Measure Spotlights|
Percentage of intercompany transactions processed using a fully automated method
This measure calculates the percentage of intercompany transactions processed by automated methods. An intercompany transaction represents a due to/due from balance between…
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Measure Spotlights|
Percentage of intercompany transactions processed using a fully manual method
This measure calculates the percentage of intercompany transactions processed manually. An intercompany transaction represents a due to/due from balance between separate…
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Measure Spotlights|
Percentage of intercompany transactions processed using both automation and manual methods
This measure calculates the percentage of intercompany transactions processed by hybrid methods. An intercompany transaction represents a due to/due from balance between…
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Measure Spotlights|
Total cost to perform the process "manage and process collections" per active customer
This measure calculates the total cost per active customer to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Percentage of active customers that are delinquent at any time during the year
This measure calculates the percentage of active customers that become delinquent at any time during the year. A customer is considered active if they have purchased a…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "process financial accruals and reversals"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "retain records"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "adjust accounting records"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" per active customer
This measure calculates the total cost per active customer to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Percentage of line items billed/invoiced that is entered into the general ledger through an automated method
This measure calculates the percentage of line items on an invoice/bill entered into the general ledger (a book of monetary transactions in the form of debits and credits)…
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Measure Spotlights|
Percentage of FTEs that perform the process "manage and process collections" that perform the activity "establish policies/procedures for delinquent accounts"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "manage and process collections"—which consists of posting…
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Measure Spotlights|
Percentage of FTEs that perform the process "manage and process collections" that perform the activity "process adjustments/write off uncollectible balances"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "manage and process collections"—which consists of posting…