Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process "manage employee relations" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "manage employee relations," which comprises the policies and practices concerned with the…
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Measure Spotlights|
Total cost to perform the process "manage employee relations" as a percentage of total cost to perform the process group "develop and counsel employees"
This measure calculates the total cost to perform the process "manage employee relations"—which comprises the policies and practices concerned with the management and…
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Measure Spotlights|
Outsourced cost to perform the process "manage employee relations" per $1,000 revenue
This measure calculates outsourced cost to perform the process "manage employee relations" per $1,000 revenue. Outsourced cost refers to the total cost of outsourcing a…
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Measure Spotlights|
Overhead and other costs to perform the process "manage employee relations" per $100,000 revenue
This measure calculates overhead and other costs to perform the process "manage employee relations" per $100,000 revenue. Overhead cost refers to expenses that an…
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Measure Spotlights|
Personnel cost to perform the process "manage employee relations" per process FTE
This measure calculates personnel cost to perform the process "manage employee relations" per process full-time equivalent employee (FTE). Personnel cost refers to employee…
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Measure Spotlights|
Systems cost to perform the process "manage employee relations" per $100,000 revenue
This measure calculates systems cost to perform the process "manage employee relations" per $100,000 revenue. Systems cost refers to a variety of expenses related to computer…
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Measure Spotlights|
Total cost to perform the process "manage employee relations" per process FTE
This measure calculates total cost to perform the process "manage employee relations" per process full-time equivalent employee (FTE). Total cost is the sum of personnel …
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Measure Spotlights|
Percentage error for the inventory cost forecast
This measure calculates the inventory cost forecasting percentage error. It is calculated as the absolute value of ((Projected – Actual inventory cost) / Actual inventory…
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Systems cost to perform the process "perform planning/budgeting/forecasting" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process "perform planning/budgeting/forecasting," which involves developing periodic plans, budgets,…
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Measure Spotlights|
Overhead and other costs to perform the process "perform planning/budgeting/forecasting" per $100,000 revenue
This measure calculates overhead and other cost per $100,000 business entity revenue to perform the process "perform planning/budgeting/forecasting". Overhead cost refers to…
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Measure Spotlights|
Percentage of financial forecast created through touchless processing
This measure calculates percentage of the financial forecast that is created through touchless processing. This Process Efficiency measure is intended to help companies…
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Measure Spotlights|
Systems cost to perform the process "perform planning/budgeting/forecasting" per process FTE
This measure calculates business entity's systems cost (direct and/or allocated to your business entity) to perform the process "perform planning/budgeting/forecasting" per…
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Measure Spotlights|
Overhead and other costs to perform the process "perform planning/budgeting/forecasting" per process FTE
This measure calculates the overhead and other costs (costs other than personnel, systems, overhead, and outsourced) to perform the process "perform planning/budgeting…
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Measure Spotlights|
Outsourced cost to perform the process "perform planning/budgeting/forecasting" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process "perform planning/budgeting/forecasting," which involves developing periodic plans, budgets,…
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Measure Spotlights|
Percentage error for the personnel cost forecast
This measure calculates total personnel expense forecasting percentage error. It is calculated as the absolute value of ((Projected – Actual personnel expense) / Actual…