Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Labor costs as a percentage of cost of goods sold
This measure calculates the percentage of cost of goods sold (COGS) that comes from labor costs. COGS represents the cost of purchasing raw materials and manufacturing…
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Manufacturing controllable cost as a percentage of revenue
This measure calculates all costs under direct control of the manufacturing operation— which includes direct labor and expenses, asset charges, and excess material and…
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Primary product manufacturing cycle time in hours
This measure calculates the average manufacturing time (in hours) for high level product that a company manufactures. It is a Cycle Time measure that helps companies analyze…
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Material costs as a percentage of cost of goods sold
This measure calculates the percentage of cost of goods sold (COGS) that comes from material costs. COGS represents the cost of purchasing raw materials and manufacturing…
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Total cost of manufacturing per $1,000 revenue
This measure helps companies calculate the total cost of manufacturing per $1,000 revenue. It is part of a set of Cost Effectiveness measures that help companies understand…
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Value of plant shipments per business entity employee
This measure calculates the approximate currency value of plant shipments per business entity employee for the most recent fiscal year. It is part of a set of Staff…
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Total manufacturing cost as as a percentage of cost of goods sold (COGS)
This measure calculates the total cost of manufacturing finished goods as a percentage of cost of goods sold (COGS). These manufacturing costs are those associated with the…
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Manufacturing defect rate in parts per million
This measure calculates the average manufacturing defect rate in parts per million for a company's primary products (after development; i.e. finished goods). It is part of a…
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Actual Open-to-buy retail inventory as a percentage of planned retail inventory
This measure calculates actual Open-to-buy inventory as a percentage of planned inventory. This Process Efficiency measure is intended to help companies minimize waste and…
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Retail customer lifetime value
This measure calculates customer lifetime value (CLV) for the retail operation. CLV is defined by the following equation: Margin * (Customer Retention Rate / ((1 + Discount…
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Turnover rate for manufacturing personnel
This measure determines the annualized rate of manufacturing employee departures as a percentage of total production workforce. A high turnover rate often indicates that…
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Market share
This measure calculates the percentage of total value (not volume) sold in the product/service categories being benchmarked. It is computed by dividing annual sales revenue…
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Warranty costs (repair and replacement) as a percentage of sales
This measure calculates warranty costs (repair and replacement) as a percentage of sales. Warranty costs include materials, labor, and problem diagnosis for products returned…
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Work-in-process (WIP) inventory days of supply
This measure determines work-in-process (WIP) inventory days of supply, which is calculated as annual average WIP inventory value (i.e. the value of all materials, components…
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Work-in-process (WIP) inventory turns
This asset management measure is typically calculated as the cost of goods sold (COGS) for the year divided by the average on-hand work-in-process material value (i.e. the…