Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Overhead cost to perform the process "manage and process collections" per $100,000 revenue
This measure calculates overhead cost to perform the process "manage and process collections" per $100,000 business entity revenue. Overhead cost refers to expenses that an…
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Measure Spotlights|
Outsourced cost to perform the process "manage and process collections" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Maximum value of uncollectable balance that can be written off without approval
This measure projects the maximum value of uncollectable balance that can be written off without approval. Uncollectable balances are amounts owed to your business unit for…
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Measure Spotlights|
Outsourced cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process collections" that comes from outsourced cost. Core components of this…
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Measure Spotlights|
Overhead and other costs to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process collections" that comes from overhead and other costs. Core components of…
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Measure Spotlights|
Overhead and other costs to perform the process "manage and process collections" per $1,000 revenue
This measure calculates overhead and other costs per $1,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective…
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Measure Spotlights|
Demand/supply planning costs per $1,000 revenue
This measure calculates the costs (per $1,000 revenue) associated with forecasting, developing finished goods or end item inventory plans, and coordinating the demand/supply…
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Systems cost to perform the process group "plan for and align supply chain resources" per $100,000 revenue
This measure calculates the amount of systems cost per $100,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
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Measure Spotlights|
Overhead and other costs to perform the process group "plan for and align supply chain resources" per $100,000 revenue
This measure calculates the overhead and other cost per $100,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
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Forecast accuracy as a percentage of units shipped
Forecast accuracy compares forecasted demand to actual demand. This measure calculates it for products and/or families for markets/distribution channels in unit measurement…
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Value added productivity per employee
This measure calculates the value added productivity (total product revenue less total material purchases) per employee. It is part of a set of Staff Productivity measures…
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Measure Spotlights|
Total cost to perform the process "process customer credit" per customer account
This measure calculates the total cost per customer account to perform the "process customer credit" process, which evaluates customers' credit-worthiness, typically in…
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Measure Spotlights|
Maximum value of credit that can be extended to new customers without approval
This measure calculates the maximum value of credit that can be extended to new customers without approval. A credit decision that requires anything other than a system…
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Measure Spotlights|
Maximum value of credit that can be extended to existing customers without approval
This measure calculates the maximum value of credit that can be extended to existing customers without approval. A credit decision that requires anything other than a system…
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Measure Spotlights|
Number of customer accounts per FTE that performs the process "process customer credit"
This measure calculates the number of customer accounts per full-time equivalent (FTE) employee that evaluates customers' credit-worthiness. It is part of a set of Staff…