This measure projects the maximum value of uncollectable balance that can be written off without approval. Uncollectable balances are amounts owed to your business unit for goods or services already delivered that will not be collected; an account is considered uncollectable after all reasonable methods of collecting the balance have been unsuccessfully employed. These balances require a supervisor's approval to be written, so this measure allows the business entity to identify which balances were written off without this approval. It is a Supplemental Information measure that helps companies evaluate additional variables not covered elsewhere for the "process adjustments/write off balances" process.
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Highest value of uncollectable balance that can be written off without approval
Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.