Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Forecast accuracy as a percentage of value shipped
Forecast accuracy compares forecasted demand to actual demand. This measure calculates it for products and/or families for markets/distribution channels in unit measurement…
-
Measure Spotlights|
Overhead cost to perform the process "select suppliers and develop/maintain contracts" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue for selecting suppliers (typically through a request for information [RFI], request for proposal [RFP], or request…
-
Measure Spotlights|
Percentage of SKUs tracked by radio frequency
This measure calculates the percentage of stock keeping units (SKUs) tracked with radio-frequency technology via smart tags/microchips and readers. It is part of a set of…
-
Measure Spotlights|
Percentage of total sales order line items not fulfilled due to lack of production capacity/stockouts
This measure calculates the percentage of sales order line items that were not fulfilled or completed due to lack of product availability. A sales order line item is an…
-
Measure Spotlights|
Percentage of sales orders not fulfilled due to lack of production capacity/stockouts
This measure calculates the percentage of sales order that are not fulfilled or completed due to lack of product availability. It offers valuable information regarding supply…
-
Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from another source or group
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from another source or group. KM is the…
-
Measure Spotlights|
Percentage of sales order line items delivered on time
This measure calculates the percentage of sales order line items that were delivered on time. A sales order line item is an individual transaction listed on a sales order…
-
Measure Spotlights|
Percentage of total returns flow generated due to stock-balancing/marketing returns
This measure calculates the percentage of total returns flow generated due to balancing/marketing returns. It is part of a set of Supplemental Information measures that help…
-
Measure Spotlights|
Percentage of total returns flow generated due to transit damage
This measure calculates the percentage of total returns flow generated due to transit damage. It is part of a set of Supplemental Information measures that help companies…
-
Measure Spotlights|
Percentage of returned goods that are remanufactured and resold through a secondary channel
This measure calculates the percentage of returned goods that are remanufactured and resold through a sales channel outside of a company's primary sales channel (e.g., outlet…
-
Measure Spotlights|
Percentage of returned goods that are resold as-is through a secondary channel
This measure calculates the percentage of returned goods that are resold as-is through a sales channel outside of a company's primary sales channel (e.g., outlet stores,…
-
Measure Spotlights|
Percentage of returned goods that are sold as scrap
This measure calculates the percentage of returned goods that are sold as scrap. It is part of a set of Supplemental Information measures that help companies evaluate…
-
Measure Spotlights|
Percentage of total returns flow generated due to disposal requirements
This measure calculates the percentage of total returns flow generated because of requirements to discard products or components, often to a landfill or equivalent waste…
-
Measure Spotlights|
Percentage of total returns flow generated due to field service/corrective action
This measure calculates the percentage of total returns flow generated due to field service/corrective action. It is part of a set of Supplemental Information measures that…
-
Measure Spotlights|
Percentage of sales order line items placed through EDI