Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Inventory accuracy
This measure calculates average inventory accuracy, which is the absolute value of the sum of the variance between physical inventory and perpetual inventory (i.e. inventory…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per $1,000 revenue
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Measure Spotlights|
Perfect order performance
This measure calculates the rate of perfect order performance, which refers to the act of flawlessly taking and fulfilling a customer order—including taking the order…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per $1 billion revenue
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" as a percentage of revenue
This measure calculates total cost as a percentage of revenue to perform the process group "manage logistics and warehousing". Total cost is the sum of personnel …
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Measure Spotlights|
Cycle time in days to approve a capital project
This measure calculates the number of days it takes to approve a capital project. A capital project is an undertaking that is planned and approved to construct or purchase a…
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Measure Spotlights|
Number of FTEs that perform the process group "manage fixed-asset project accounting" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that manage accounts for large funds-invested projects, and manage and…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "perform capital project accounting"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the the process "perform capital project accounting,"…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process group "manage fixed asset project accounting"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the process group "manage fixed asset project accounting,"…
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Measure Spotlights|
Number of FTEs that perform the process "perform capital planning and project approval" per $1 billion revenue
This measure calculates the number of full-time equivalents employees (FTEs) per $1 billion revenue that develop capital investment policies and procedures, and implement…
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Measure Spotlights|
Number of FTEs that perform the process "perform capital project accounting" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that manage and account for the ongoing activities related to capital…
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Measure Spotlights|
Personnel cost to perform the process "perform capital project accounting" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "perform capital project accounting," which consists of managing and accounting for the…
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Measure Spotlights|
Personnel cost to perform the process "perform capital planning and project approval" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "perform capital project planning and approval," which consists of developing capital…
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Measure Spotlights|
Total cost to perform the process "perform capital project accounting" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the process "perform capital project accounting," which consists of managing…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "perform capital planning and project approval"
This measure calculates the percentage of total finance function full-time equivalent employees allocated to the process "perform capital project planning and approval,"…