Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Systems cost to perform the process "establish internal controls, policies, and procedures" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "establish internal controls, policies, and procedures" process, which entails forming the rules and…
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Measure Spotlights|
Systems cost to perform the process "operate controls and monitor compliance with internal controls policies and procedures" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "operate controls and monitor compliance with internal controls policies and procedures" process,…
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Measure Spotlights|
Systems cost to perform the process group "manage internal controls" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process group "manage internal controls," which administers the processes put into place by the board…
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Measure Spotlights|
Personnel cost to perform the process group "manage internal controls" per process group FTE
This measure calculates personnel cost per process group full-time equivalent (FTE) employee to perform the process group "manage internal controls," which administers the…
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Measure Spotlights|
Outsourced cost to perform the process group "manage internal controls" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process group "manage internal controls," which administers the processes put into place by the…
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Measure Spotlights|
Overhead cost to perform the process group "manage internal controls" per $100,000 revenue
This measure calculates overhead cost per $100,000 revenue to perform the process group "manage internal controls," which administers the processes put into place by the…
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Measure Spotlights|
Total cost to perform the process group "manage internal controls" as a percentage of revenue
This measure calculates total cost as a percentage of business entity revenue to perform the process group "manage internal controls". Total cost is the sum of personnel …
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Measure Spotlights|
Total cost to perform the process group "manage internal controls" per $1 billion revenue
This measure calculates total cost per $1 billion revenue to perform the process group "manage internal controls". Total cost is the sum of personnel (compensation/benefits),…
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Measure Spotlights|
Total cost to perform the process group "manage internal controls" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "manage internal controls," which administers the processes put into place by the board…
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Measure Spotlights|
Total cost to perform the process group "manage internal controls" per process group FTE
This measure calculates the total cost per process group full-time equivalent (FTE) employee to perform the process group "manage internal controls," which administers the…
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Measure Spotlights|
Total cost to perform the process "operate controls and monitor compliance with internal controls policies and procedures" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "operate controls and monitor compliance with internal controls policies and procedures" process,…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "manage employee information"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "manage employee information," which…
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Measure Spotlights|
Percentage of employees with access to Employee Self-Service (ESS) system
This measure calculates the percentage of employees who have access to an Employee Self-Service (ESS) system, which allows non-payroll, non-benefits and non-HR employees to…
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Measure Spotlights|
Percentage of managers with access to Manager Self-Service (MSS) system
This measure calculates the percentage of employees who have access to a Manager Self-Service (MSS) system, which allows non-payroll, non-benefits and non-HR managers to…
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Measure Spotlights|
Cycle time in calendar days (including weekends) from the identification of a control violation until the violation is reported/communicated to the control or process owner
This measure calculates the number of calendar days (including weekends) that elapse from the identification of a control violation until the violation is reported…