Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Outsourced cost to perform the process "process payroll taxes" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "process payroll taxes" process, which ensures regulatory and statutory compliance for payroll tax…
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Measure Spotlights|
Payment errors as a percentage of total payroll disbursements
This measure calculates the percentage of total payroll disbursements that have payment errors. A payroll disbursement is a transfer of funds from the payroll department to…
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Measure Spotlights|
Cycle time in business days to resolve a payroll error
This measure calculates the number of business days it takes to resolve a payroll error. It is part of a set of Cycle Time measures that help companies analyze the duration…
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Measure Spotlights|
Number of employees paid per FTE that performs the process group "process payroll"
This measure calculates the number of employees paid per full-time equivalent (FTE) employee that processes the payment of salaries and wages in accordance with…
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Measure Spotlights|
Number of FTEs that perform the process "manage pay" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that calculate employee payroll for each pay period, including bonus runs…
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Measure Spotlights|
Number of FTEs that perform the process "manage pay" per 1,000 employees paid
This measure calculates the number of full-time equivalent employees (FTEs) that calculate employee payroll for each pay period, including bonus runs throughout the year, and…
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Measure Spotlights|
Number of FTEs that perform the process group "process payroll" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that process the payment of salaries and wages in accordance with…
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Measure Spotlights|
Number of FTEs that perform the process "process payroll taxes" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that ensure regulatory and statutory compliance for payroll tax obligations…
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Measure Spotlights|
Number of FTEs that perform the process "process payroll taxes" per 1,000 employees paid
This measure calculates the number of full-time equivalent employees (FTEs) that ensure regulatory and statutory compliance for payroll tax obligations on behalf of the…
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Measure Spotlights|
Number of FTEs that perform the process "report time" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion that capture/approve consolidated employee time information and record data in the…
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Measure Spotlights|
Number of FTEs that perform the process "report time" per 1,000 employees paid
This measure calculates the number of full-time equivalent employees (FTEs) that capture/approve consolidated employee time information, and record data in the time reporting…
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Measure Spotlights|
Number of FTEs that perform the process group "process payroll" per 1,000 employees paid
This measure calculates the number of full-time equivalent employees (FTEs) that process the payment of salaries and wages in accordance with organizational policies and…
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Measure Spotlights|
Personnel cost to perform the process "manage pay" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "manage pay" process, which involves calculating employee payroll for each pay period, including…
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Measure Spotlights|
Personnel cost to perform the process "manage pay" per employee paid
This measure calculates personnel cost per employee paid to perform the "manage pay" process, which involves calculating employee payroll for each pay period, including bonus…
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Measure Spotlights|
Personnel cost to perform the process "process payroll taxes" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "process payroll taxes" process, which ensures regulatory and statutory compliance for payroll tax…