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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of line items billed/invoiced that is entered into the general ledger through an automated method
This measure calculates the percentage of line items on an invoice/bill entered into the general ledger (a book of monetary transactions in the form of debits and credits)…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform management activities
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "apply cash remittances"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "establish accounts receivable policies"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "prepare accounts receivable reports"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "receive/deposit customer payments"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
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Measure Spotlights|
Outstanding payment days as a proportion of standard payment days
This measure calculates outstanding payment days as a proportion of standard payment days. It is part of a set of Process Efficiency measures that help companies optimize…
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Measure Spotlights|
Percentage of receipts received electronically or automatically
This measure calculates the percentage of receipts received electronically or automatically. It is part of a set of Process Efficiency measures that help companies optimize…
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Measure Spotlights|
Percentage of invoice line items paid in full the first time
This measure calculates the percentage of invoice line items on an invoice paid in full the first time. An invoice line item is a single entry on an invoice. For example, an…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "post accounts receivable activity to the general ledger"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
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Measure Spotlights|
Number of IT FTEs that perform application development activities per $1 billion revenue
This measure calculates number of IT full time equivalents (FTEs) that perform application development activities per $1 billion business entity revenue. Application…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage corporate compliance and ethics program”
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'manage corporate compliance and ethics…
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Measure Spotlights|
Total cost to perform the legal services function as a percentage of selling, general, and administrative cost (SG&A)
This measure calculates total cost to perform the legal services function as a percentage of selling, general, and administrative cost (SG&A). Selling, General, and…
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Measure Spotlights|
Total cost to perform the legal services function as a percentage of revenue
This measure calculates total cost to perform the legal services function as a percentage of revenue. Total cost is the sum of personnel (compensation/benefits), systems …
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Measure Spotlights|
Cycle time in days for a legal services FTE to complete contract preparation
This measure calculates cycle time in days for a legal services full-time equivalent employee (FTE) to complete contract preparation. Contract preparation begins when legal…